Galaxy A5 (2017) - Insert a microSD Card or Remove it (SM-A520W)

Last Update Date : Apr 18. 2019

MicroSD card

Your device lets you use a microSD up to 256 GB, to expand memory space. This secure digital card lets you exchange pictures, music, and data with microSD compatible devices. Some memory cards may not be compatible with your device depending on the memory card manufacturer and type.

 

The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognize the card. If the device does not recognize your memory card, format it on your computer. No matter what, we highly recommend to format a microSD if it is the first time you insert it into your mobile device.

 

Before removing the memory card, first unmount it for safe removal. Failure to follow this instruction may result in the loss of data stored on your microSD card.

The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Insert a microSD card

The tray slot for the memory card is located on the upper side of your smartphone.

1 Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
2 Pull out the tray gently from the tray slot.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
3 Place a memory card on the tray with the gold-coloured contacts facing downwards.
4 Gently press the memory card into the tray to secure it.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
5 Insert the tray back into the tray slot.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Formatting the memory card

We highly recommend to format a microSD if it is the first time you insert it into your mobile device. Copy any data stored on your memory card before formatting it. The manufacturer’s warranty does not cover loss of data resulting from user actions.

1 From the Home screen, touch Apps.
2 Touch Settings.
3 Touch Device maintenance.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
4 Touch Storage.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
5 Touch the More options icon.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
6 Touch Storage settings.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
7 Touch SD card.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
8 Touch Format.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
9 Touch FORMAT to start the process.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?

Once you hit FORMAT, the process is irreversible. All data previously stored on the memory card will be lost.

10 Touch DONE to start using your memory card.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?

Unmount the microSD card

Before removing the memory card, first unmount it for safe removal.

1 From the Home screen, touch Apps.
2 Touch Settings.
3 Touch Device maintenance.
 How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
4 Touch Storage.
 How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
5 Touch the More options icon.
 How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
6 Touch Storage settings.
 How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
7 Touch SD card.
 How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
8 Touch Unmount to be able to remove the microSD safely.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?

Removing the memory card

Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

1 Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?

The tray slot for the memory card is located on the upper side of your smartphone.

2 Pull out the tray gently from the tray slot.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
3 Remove the memory card.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?
4 Insert the tray back into the tray slot.
How do I insert a microSD card into my Samsung Galaxy A5 2017 (SM-A520W) or remove it?

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.

Standard charges may apply 

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us