My Galaxy S5 makes a slight noise when shaking the device

Last Update Date : Apr 09. 2018

Q: When shaking my Galaxy S5, there is occasionally a slight small noise from within inside of device. 
     Is my device faulty, what is the cause of the sound?



A : Your device is not faulty – the sound is due the Camera Lens Barrel required to operate the Auto Focus function.

Your Galaxy S5 supports the Auto Focus feature required for highquality and high resolution of camera.
The 16 MP Camera module “Lens Unit”, Image Sensor, and Auto Focus feature adjusts focus by moving the Lens Units up and down over the Image Sensor.
This enables Auto Focus speed and accuracy and helps in reducing battery usage.

However Camera module is fitted with a “Stopper” part to limit lens unit movement within the space for the Camera module.
When the Lens and Stopper touch, when shaking the Galaxy S5, a minute noise may occur – however this is normal due to the operation of the Auto Focus feature of camera.
The sound made may differ slightly by device types and model.




Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support and we will reply within 24 hours.

Track Your Service

Find out how to track your service online.

SmartThings Support

Help with Hubs, Kits, Sensors and Outlets


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us