Samsung Connect App: Connecting devices with a SmartThings Hub

Last Update Date : Apr 09. 2018

Samsung Connect App - Connecting devices with a SmartThings Hub

In the Samsung Connect app:


1. From the home screen, tap the plus icon (+)





2. Tap Add Device Manually

(Note: This step is essential because tapping the plus icon (+) does not put start pairing mode on the Hub, but only searches for devices that don't require a Hub)








3. Scroll down and select the device category (in this example, Open/closed sensor) or search for your device in the Search field









4. Select your device (in this example, Aeon Labs)









5. Follow the in-app instructions to perform the physical inclusion steps on the device






6. Once the device is connected, tap Edit to re-name the device and Done to save the name.

Then tap Done again to save the device







In-app experience:






Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Find Online Offers

Shop the current Samsung product promotions.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Online Service Request

Find out how to submit an Online Service Request.

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.



Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us