Samsung Connect Home: Application Support Device Guidelines

Last Update Date : Apr 09. 2018

Samsung Connect Home - Application Support Device Guidelines




1. Samsung phone users with 5.0 version (Lollipop) can download Samsung Connect from the

Galaxy app store.

They cannot download the app from Google Play Store.


2. Other Android users with 5.0 version have no way they can download the app.


3. Other Android users with 6.0 (Marshmallow) and above versions can download the app from the Google Play store.


4. Samsung phone users with 6.0 and above versions can download the app from both the Galaxy app store and Google Play store.




1. iOS 10.0 or later / iPhone 6 or later (both conditions should be accomplished at the same time).





Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support and we will reply within 24 hours.

Track Your Service

Find out how to track your service online.

SmartThings Support

Help with Hubs, Kits, Sensors and Outlets


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us