Samsung Connect Home: How do I update the Samsung Connect Home's firmware?

Last Update Date : Apr 13. 2018

Samsung Connect Home - How do I update the Samsung Connect Home's firmware?

Q: How do I update the Samsung Connect Home's firmware?  


A: You can update the firmware of your Samsung Connect Home device when you are connected to the internet. 


If a firmware update is required, when you open the Samsung Connect app, the Update firmware pop-up will appear automatically. When you agree to the update, it will start updating the firmware. 


If you wish to update the firmware manually, from the Samsung Connect app, go to the Wi-Fi Hub Card, and tap the Connect Home icon on the Wi-Fi Hub details page. On the page displaying information about your Samsung Connect Home device, tap the UPDATE button on the Software version item.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.

Standard charges may apply 

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us