Samsung Connect Home: I can't install Samsung Connect Home

Last Update Date : Apr 09. 2018

Samsung Connect Home - I can't install Samsung Connect Home



Q: I can't install Samsung Connect Home.


Method 1. When installing a Samsung Connect Home device for the first time, check whether you have connected the Ethernet cable to the IN port before connecting the AC/DC adapter.


Method 2. Check whether the AC/DC adapter is connected securely.


Method 3. Press the Reset button on the rear of your Samsung Connect Home device for at least seven seconds to reset and restart the device. When the red and green lights blink alternately, re-install your device via the Samsung Connect app on your smartphone.


Method 4. Check the internet connection status (Cellular or Wi-Fi) of your smartphone. To install a Samsung Connect Home device using the Samsung Connect app, your smartphone must be connected to the internet.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us