Samsung Connect Home: What is Double NAT?

Last Update Date : Apr 09. 2018

Samsung Connect Home - What is Double NAT?


 

Q: What is Double NAT?

  

A: NAT (Network Address Translation): This is used to convert your private IP addresses into public addresses. In general, it is used by multiple hosts belonging to a private network to access the internet using one public IP address.

 

Double NAT is when you connect and use two routers that support the NAT feature. Typically, users experience no issues while using the internet in a double-NAT environment, but some issues may occur while using features such as Port forwarding or UPnP.

 

Solutions

 

1. Create a private network using just your Samsung Connect Home.

2. When you can’t remove your existing router (e.g., a modem & router combo device)

 

-Set the existing router to Bridge Mode (recommended).

-Set the Samsung Connect Home device to Bridge Mode (However, some features of the Samsung Connect Home, such as Port forwarding, will be unavailable).

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support and we will reply within 24 hours.

Track Your Service

Find out how to track your service online.

SmartThings Support

Help with Hubs, Kits, Sensors and Outlets

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us