Galaxy Note9 - Complete Guide to the S Pen and Its Settings (SM-N960W)

Last Update Date : Dec 05. 2018
Galaxy Note9 - Complete Guide to the S Pen and Its Settings (SM-N960W)

Your new Note9 has tons of new features! Thanks to Bluetooth technology, you can now take pictures remotely using the S Pen. For remote command features to work, it's important to keep your S Pen paired and connected to your phone. Learn the signs that tell you when your S Pen isn't paired so you'll know when to reconnect it and keep getting the most out of your new phone.

Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

S Pen Remote SettingsClick to Expand

The Note9 S Pen is powered by Bluetooth, which lets you use Remote Control commands. To adjust these commands, open the Quick Settings panel by swiping down from the top of the screen. Swipe left, and then touch and hold the S Pen Remote icon.

S Pen Remote Settings

The S Pen Remote settings page will appear. This is the hub for everything that involves Remote control commands. You can turn the remote feature on or off, check your battery life, reset your S Pen, and set up your desired commands.

Regular S Pen SettingsClick to Expand

Your Note9's S Pen has two main features: the Air Command menu and the new Remote Control features. Air Command lets you write on your screen and use classic Note features. The Remote Control features let you do cool, new things like take photos with the S Pen. The normal S Pen settings are where you control everything else, such as Air Command settings and other S Pen features. To access these settings, take out your S Pen to open the Air Command menu, and then touch the Settings icon in the upper left corner.

Regular S Pen Settings

Here, you can decide if the Air Command menu opens when you remove the S Pen, edit your S Pen app shortcuts, and turn the floating icon on or off. You can even set an alarm to go off if the S Pen wanders too far from the phone and have your phone display the last time your S Pen was detached.

Touch About S Pen if you want to see the special S Pen apps. You can also update the S Pen apps from here, if needed.

How to Tell if the S Pen is ConnectedClick to Expand

The Note9's S Pen can interact with your phone from up to 30 feet away, but not if it isn't connected. Here are some tips so you’ll know right away whether your S Pen is connected or disconnected.

How to Tell if the S Pen is Connected 1
  • The Status Bar: The easiest way to tell if your S Pen is connected is to take it out. Yep, it's that easy. Take out your S Pen and look at the status bar at the top of your phone screen. When the S Pen is connected, a solid white S Pen icon displays in the status bar next to important information like your network status and time. If you see an S Pen icon with a line through it, the S Pen Remote feature is on, but the S Pen is not paired. Pop your pen back in and it will pair automatically. The same S Pen icon will flash as it connects and disappear once connected.
How to Tell if the S Pen is Connected 2
  • The Air command icon: The Air command icon is the small circle with the S Pen icon in the middle. When the S Pen is connected and you are using an app with remote control features such as Camera or your web browser, the Air command icon will glow blue around its edges. When your S Pen is disconnected, the Air command icon will remain gray in apps with remote features. The icon will also appear gray if the current app doesn't support remote control features via the S Pen.

If you don't want the Floating Air Command icon on your screen, just touch and drag it to REMOVE at the top of the screen.

How to Tell if the S Pen is Connected 3
  • S Pen remote settings: Your S Pen’s current status displays in the S Pen remote settings. Open the Air command menu, touch the Settings icon, and then touch S Pen remote. If your S Pen is connected, “AVAILABLE” will display at the top of the page and the S Pen animation will glow blue. If the pen is not paired, “DISCONNECTED” will display and the S Pen animation will appear gray.
How to Tell if the S Pen is Connected 4
  • Notifications panel: When the S Pen disconnects from your phone, you will receive a notification that says “Connect your S pen”.

Why Your S Pen May DisconnectClick to Expand

When your S Pen disconnects from your phone, it's probably because the battery died or your S Pen is too far away. To charge or reconnect your S Pen, just insert it into your phone for 40 seconds. The S Pen will be instantly reconnected. Your S Pen may disconnect for other reasons as well, like buying a new pen. Keep reading to learn what to do in different situations:

Why Your S Pen May Disconnect 1
  • Replacement S Pen: If you bought a new S Pen, you'll need to disconnect your old one before pairing your new one. Open the Air command menu, touch the Settings icon, and then touch S Pen Remote. Touch More Options, and then touch Reset S Pen. While it's resetting, insert the new S Pen into your phone.
Why Your S Pen May Disconnect 2
  • Using the wrong S Pen: Make sure you are using the correct S Pen. If you are using a Note8 S Pen, the Air command menu will work but remote commands will not.
Why Your S Pen May Disconnect 3
  • The Remote control feature is off: Remote commands will not work if the Remote feature is turned off. Using two fingers, swipe down from the top of the screen to open the Quick settings panel and find the S Pen remote icon. If it is grayed out, the feature is off. Touch the icon to turn the remote feature on.

Why Your S Pen May LagClick to Expand

If your S Pen lags, it is likely due to a low battery. To charge it, insert it into your phone for 40 seconds. Being too far away or having obstructions between your phone and the S Pen can also cause lag. If this is the case, move the S Pen closer to your phone or remove the obstructions. Read the information below to learn more about the S Pen's operational range: 

Why Your S Pen May Lag 1
  • Battery Life: Because it uses Bluetooth, your S Pen has a battery life of about 30 minutes, or 200 clicks. When your S Pen reaches 20% battery, you will receive a notification reminding you to charge it.
Why Your S Pen May Lag 2
  • Distance: The S Pen has an operational range of 30 feet. If the S Pen is more than 30 feet away, it will disconnect from your phone.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us