Galaxy Note9 - Access Your Phone Remotely with Find My Mobile (SM-N960W)

Last Update Date : Dec 07. 2018
Galaxy Note9 - Access Your Phone Remotely with Find My Mobile (SM-N960W)

Oh no, did you lose your phone? Don’t worry, we’ll get it back with the Find My Mobile service. It comes in handy when you need to locate a lost or stolen phone, or you forgot your password or PIN. You can protect personal information saved on your phone and import information from your lost phone remotely. Find My Mobile uses your Samsung account, but Google has a similar feature available. Follow the guide to learn how to use Find My Mobile.

Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

RequirementsClick to Expand

In order to use Find My Mobile these conditions must be met:

  • The phone must be turned on.
  • The phone must be connected to a stable network connection.
  • A Samsung account must be added to your phone.
  • Remote control should be activated on your phone (this feature is turned on by default when you add a Samsung account).

Turn On Remote controlsClick to Expand

An ounce of prevention is worth a pound of cure, as they say. Before anything happens to your phone, make sure Remote Controls is turned on. When you add a Samsung account to your phone, this feature is on by default.

Turn On Remote controls

From Settings, search for and select Find My Mobile. Enter your Samsung account password and then touch CONFIRM. To turn on Find My Mobile, touch the slider next to Remote controls.

This function is activated by default.

Access Find My Mobile for the First TimeClick to Expand

1. Navigate to https://findmymobile.samsung.com on a computer or another device to access Find My Mobile.

2. Select SIGN IN.

Access Find My Mobile for the First Time 1

3. Enter the credentials of your Samsung account and select SIGN IN.

Access Find My Mobile for the First Time 2

4. Once you are logged in, the main dashboard is made of 3 panels:

Access Find My Mobile for the First Time 3
  • On the left, you will find all the devices linked to the Samsung account you are using.
  • If your phone is powered on and connected to a network, the middle panel will display its location on a map.
  • Finally, the right panel will display all the remote options available. You can ring your phone to help locate it, or you can unlock it if you forgot your password or PIN. If your phone was stolen, you can lock it or erase data to keep your personal information safe.

Some features are not available on all phones.

Locate Your Lost PhoneClick to Expand

Where, oh where could your phone be? On a computer, navigate to https://findmymobile.samsung.com and log into your Samsung account.

Locate Your Lost Phone

If you don’t know where you put your phone, select Ring. Review the information and select RING. Your phone will start ringing to help you locate it, even if it was set to mute. Once you find it, swipe the X on your phone’s screen to stop the alarm.

If you are using Find My Mobile to locate a stolen phone, do not go directly to the location on the map. Inform the authorities and let them retrieve it for you.

Unlock Your Phone RemotelyClick to Expand

You made your password so tough to guess, even you can’t remember it. No worries, just unlock your phone remotely using Find My Mobile.

Unlock Your Phone Remotely 1

On computer, navigate to https://findmymobile.samsung.com and log into your Samsung account. Select Unlock. Review the information, select UNLOCK.

Unlock Your Phone Remotely 2

Enter your Samsung account password and check “I’m not a robot” because you’re not a robot, right? Select NEXT. If your phone is powered on and connected to a network, it will be unlocked. Once unlocked, you can set a new screen lock.

This feature removes all stored screen lock and biometric data (fingerprints, Iris, and Facial Recognition) stored on the phone.

Erase Data RemotelyClick to Expand

Don’t let that phone thief access your private data. You can wipe it clean from a computer. If your phone is stolen, the data stored on your device can became vulnerable.

Erase Data Remotely 1

On computer, navigate to https://findmymobile.samsung.com and log into your Samsung account. Select Erase data, review the information, and then select ERASE.

Erase Data Remotely 2

Enter your Samsung account password and check “I’m not a robot” because you’re not a robot, right?. Finally, select NEXT. If your phone is powered on and connected to a network, all of its data will be wiped, including the data on your SD card.

If a Google account is registered on your phone, you will need to sign into the account before you can use the phone again.

No Access to Samsung AccountClick to Expand

Google has a similar service, Find My Phone. If your phone was connected to a Google account, you should be able to use that service.

What if you never linked your phone to a Google or a Samsung account? Unfortunately, nothing can be done if your phone is lost or stolen. Make sure you set up a Samsung or Google account on your phone next time.

If you have your phone but can’t remember your account details, there is still one last solution: go to a Samsung Center or your phone provider. With proof of purchase, they will be able to factory reset your phone. Keep in mind you will get access to your phone but any data on it will be erased.

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