Smart Switch: What devices are supported by Smart Switch Mobile?

Last Update Date : Apr 09. 2018

Smart Switch

Whether your old phone is an Android, iOS, BlackBerry or Windows Mobile device, upgrading to a Galaxy smartphone or tablet is done in one seamless move with Smart Switch. From your contacts to messages, your photos and videos to your music, your calendar events to your apps. Even the device settings. They're all there on your new Galaxy phone for you to pick up right where you left off.

Smart Switch

Note: The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Supported Samsung devices

The requirements for Smart Switch Mobile are as follows:

   • Hardware: Galaxy / Note / Tab series, newer than Galaxy S2

   • Software: Android OS ICS (4.0) or higher

   • Resolution: WVGA (800X480) or higher

Note: For Galaxy S2, old OS (GB/ICS) version can cause incompatibility. If your Galaxy S2 does not work properly, please try after firmware update.

Supported Android devices

   • Wireless transfer: Android 4.0 or higher

   • Wireless transfers from a compatible Android device to Galaxy device: Android 4.0 or higher (Galaxy device must support a "Mobile AP" function to allow content to be transferred)

   • Wired transfer: Android 4.3 or higher, charger cable, and a USB connector

Supported iOS devices

   • Wired transfer from your iOS device to your Galaxy: iOS 5.0 or above, iOS device cable (lightning or 30 pin) and a USB connector

   • Import from iCloud: iOS 4.2.1 or higher and Apple ID

   • PC/Mac transfer using iTunes: Smart Switch PC/Mac software

Note: Get started on //

Supported BlackBerry devices

   • Wireless transfers: BlackBerry OS 7 or 10 (Mobile AP)

   • Wired transfer from your BlackBerry device to your Galaxy: BlackBerry OS 7 or 10 for transfers via USB connector

Supported Windows mobiles

   • Wireless transfers: Windows OS 8.1 or 10

Note: For more information and step-by-step directions, go to //

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support and we will reply within 24 hours.

Track Your Service

Find out how to track your service online.

SmartThings Support

Help with Hubs, Kits, Sensors and Outlets


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us