While Gear IconX connected Bluetooth connection is often disconnected

Last Update Date : Apr 13. 2018

Q: While using Gear IconX(2018) connected with mobile device, Bluetooth connection isoften disconnected.


What’s the problem?


A: As Gear IconX(2018) had been designed for fitness lovers and for specially usage in gym, we recommend to use for fitness in internal gym. And, if you have often experienced Bluetooth disconnection, please check next tips.


Ensure there are no obstacles, such as walls or electrical equipment, between the devices.


Ensure that the latest version of the Samsung Gear app is installed on the mobile device.


If necessary, update the Samsung Gear app to the latest version.


Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (5 m).


The distance may vary depending on the environment the devices are used in.


Restart the mobile device and re-launch the Samsung Gear app.Related Model Information

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