Consumer Electronics Warranty Service

Last Update Date : Jun 22. 2018

For further warranty information please visit the Samsung warranty webpage.


Authorized Field Service

For further customer support and convenience, there are an additional 1000 local Samsung Authorized Service Centers nationwide. For the nearest location, please call 1-800-SAMSUNG (1-800-726-7864).

To obtain Operational Assistance or Warranty Service for your Consumer Electronics Product (TV, VCR, TVCR, Camcorder, Stereo, MWOven, Etc), please follow these instructions:

  1. After reviewing the User\'s Manual and the FAQ section for your product at this web site, call 1-800-SAMSUNG (1-800-726-7864), 24 hours a day, 365 days a year.
  2. Select the phone option for Consumer Electronics Customer Service.
  3. Provide your name/company, model number, and serial number to the Samsung Customer Service Representative.
  4. Provide an explanation of the information you need or the problem you are having.
  5. After problem determination by Samsung Customer Service, and if service is necessary, the Service Representative will discuss the appropriate warranty service procedures with you.
  6. The Service Representative will then provide the name, telephone number and address of a Samsung Authorized Service Center.
  7. Verification of warranty coverage, such as a sales receipt, is required prior to the completion of service.


The above procedures are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Samsung reserves the right to make final decisions regarding problem determination and the appropriate service option. Please refer to your Samsung Limited Warranty Statement for complete terms and conditions, as some models have different terms and conditions.

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