Samsung Soundbar – No sound from the soundbar

Last Update Date : Aug 16. 2019
Samsung Soundbar – No sound from the soundbar

When there is no sound from the soundbar, make sure the connected devices are turned on, the soundbar is set to the correct source, and the cable is connected properly. We will troubleshoot the issue, but first, we need to know what type of setup you have.

The provided information refers to sounbars sold in Canada. The available settings and options may differ for devices sold in other countries. 

Situation #1: No sound when devices are connected directly to the soundbarClick to Expand
1 Make sure your TV is set to use external speakers

If you hear sound from your TV, but not your soundbar, then your TV is not set to use external speakers. Most TVs provide this setting. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). For instructions specific to your model, see your user manual.

If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like Digital Out, Aux Out). If it does not, then your TV does not support external sound systems. If you connect external devices to the soundbar, you can can turn the volume on the TV all the way down so you don't hear audio from both devices, but you will not be able to connect your TV to your soundbar.

2 Turn the connected device on

It's best to get the simplest possibilities out of the way first. Some devices may look similar when they are off or when they are on. Be sure your device is turned on, playing audible media, and the volume is turned up.

3 Set the soundbar to the correct source

Just like a TV, since multiple devices can be connected, you have to switch to the correct source input in order to hear audio. Note that there's a 4-5 second delay after changing the source before you hear sound.

Use the source button to adjust the source to how the device is connected. The front display will show the currently selected source from one of these options:

     • HDMI (such as game consoles)

     • D-IN/Optical Audio (such as Blu-ray players)

     • AUX (such as DVD players)

     • Bluetooth (such as mobile devices)

4 Check the cables

Make sure the cable is securely plugged in at both ends and check if audio works. If there is still no audio, replace the cable and try again.

5 Connect another device to test the port

Connect another device using the same port. Review the previous steps and make sure that this 'test' device is on, the cable is connected properly, and the soundbar source matches the port that the device is connected to, and then play a video or some music to listen for sound.

If the soundbar works with the test device but not with the original one, the original device is the cause of the issue. Contact its manufacturer for further troubleshooting.

If the soundbar does not output audio from the test device either, visit our Support Center to request service.

Situation #2: No sound when devices are connected through the TV to the soundbarClick to Expand
1 Turn the external device on

It's best to get the simplest possibilities out of the way first. Some devices may look similar when they are off or when they are on. Be sure your device is turned on, playing audible media, and the volume is turned up.

2 Set the TV to the correct source
3 Confirm your TV will play the audio without the soundbar

Disconnect your soundbar from the TV and confirm the TV is able to play sound from the external device. If your TV does not have sound either, you'll need to troubleshoot that issue first and the soundbar may not need any additional effort.

If you hear sound from your TV when the soundbar is connected, but not your soundbar, then your TV is not set to use external speakers. Most TVs provide this setting. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). For instructions specific to your model, see your user manual.

If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like Digital Out, Aux Out). If it does not, then your TV does not support external sound systems. If you connect external devices to the soundbar, you can can turn the volume on the TV all the way down so you don't hear audio from both devices, but you will not be able to connect your TV to your soundbar.

4 Set the soundbar to the correct source

Just like a TV, since multiple devices can be connected, you have to switch to the correct source input in order to hear audio. Note that there's a 4-5 second delay after changing the source before you hear sound.

Use the source button to adjust the source to how the device is connected. The front display will show the currently selected source from one of these options:

     • D-IN (Optical Audio and HDMI ARC)

     • AUX

     • Bluetooth

     • TV (SoundConnect and SoundShare)

5 Check the cables

Look at the back of your soundbar and TV, and verify the cable connecting the two devices is securely connected in the correct ports at both ends.

     • Verify the cable is connected to an OUT port on the TV and to an IN port on the soundbar.

     • Remove any plastic casing (optical or HDMI) that may be on the cable before use and connect the cable firmly.

If there is still no audio, replace the cable and try again.

6 Connect another device to the soundbar to test its port

Connect another device to your soundbar (perhaps the one that is currently connected to the TV) using the same port the TV was plugged into. Review the previous steps and make sure that this 'test' device is on, the cable is connected properly, and the soundbar source matches the port that the device is connected to, and then play a video or some music to listen for sound.

If the soundbar works with the test device but not when connected to the TV, the TV is the cause of the issue. Contact its manufacturer for further troubleshooting.

If the soundbar does not output audio from the test device either, visit our Support Center to request service.

Situation #3: No sound when the TV is connected to the soundbar with HDMI ARCClick to Expand

Connecting your TV to your soundbar using ARC only requires one HDMI cable. This type of connection is best when you are only connecting the soundbar and TV and not using external devices. You won't be able to connect external devices to the soundbar, and you will be using one of your HDMI ports on the TV for the soundbar.

1 Use the HDMI ARC port on the TV

TVs that support ARC usually have one HDMI port that is labeled (ARC), make sure that your HDMI cable is connected to this port.

Use the HDMI ARC port on the TV
2 Connect the HDMI cable to HDMI OUT on the soundbar
Connect the HDMI cable to HDMI OUT on the soundbar
3 Verify Anynet+ (HDMI CEC) is turned on

The HDMI-CEC feature will have a different name depending on the brand of TV that you have. For Samsung TV's, it is called Anynet+. On a Samsung TV, you can find this feature in Settings > General > External Device Manager > Anynet+.

4 Set the source on the soundbar to D.In

Since ARC is a technology that allows the D.In. signal to be transmitted over an HDMI cable, select D.In as your source, and not other sources like HDMI or TV. If the connection is successful, the source will automatically switch to TV ARC.

If the source changes to TV ARC but you still have a sound issue, disconnect your soundbar from the TV and confirm the TV is able to play sound without it. If your TV does not have sound either, you'll need to troubleshoot that issue first and the soundbar may not need any additional effort.

5 If the source does not switch from D.In to TV ARC, replace the HDMI cable and try again

Repeat the previous steps with a brand new HDMI cable.

6 Connect another device to the soundbar to test its port

This step helps determine whether the ARC is not working on the TV or on the soundbar. If you have another TV with ARC, connect to it and repeat the previous steps.

     • If the source switches from D. In to TV ARC when using the 'test' TV, the soundbar does not need service, and the issue is with the original TV.

     • If the source does not switch when using the 'test' TV, visit our Support Center to request service.

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