Samsung TV - App troubleshooting

Last Update Date : Oct 06. 2018
Samsung TV - App Troubleshooting

Samsung Smart TVs are loaded with many popular apps like Netflix, Youtube, Prime Video, and HBO. If you have an issue with any app, it always helps to powercycle your TV and make sure your TV's firmware is up to date. For further troubleshooting, check out the guide below.

The provided information refers to TVs sold in Canada. The available settings and options may differ for devices sold in other countries. 

NetflixClick to Expand

If Netflix is acting up, it usually has to do with the app itself. The easiest way to fix this is to reset the app. To reset Netflix, navigate to and select Settings or the Gear icon in the app. Select Get Help and then Reload Netflix. Your Netflix app will then automatically reset without signing you out or deleting anything on your queue.


Several issues can also be resolved by simply signing out and back in. To sign out, scroll all the way up and select Settings. The Sign Out option will be available in the menu on the left. Close the app, reopen, and then enter your credentials to sign back in.

If Netflix is still giving you trouble, contact Netflix for support.

Prime VideoClick to Expand

Prime Video can't be uninstalled from the TV. So first, you should try powercycling the TV and testing the network, but then you should Sign out and Sign back into the app

Prime Video

To sign out, select Settings, from the left menu, and then select Deregister your Device. Close the app, reopen, and then enter your credentials to sign back in.

If you are still having issues you can use the Feedback entry in the Settings menu or visit Prime Video for further support.

All Other AppsClick to Expand

Recommended Apps can't be uninstalled.

If you are having trouble with any app and you have powercycled your TV and the firmware is up to date, try testing your network since network speeds cause the most issues, especially when streaming video.

All Other Apps

If that doesn’t work, the next step is to uninstall the app and reinstall it. Navigate to the APPS section of Smart Hub and select Settings or Options. Select Delete to uninstall the app. Then search for the app and Install it again.

Finally, if the problem is not resolved, visit the app website for further support.

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