Samsung TV - Netflix Troubleshooting

Last Update Date : Jul 18. 2018
Samsung TV - Netflix Troubleshooting

Don't fret if you're having trouble getting Netflix to work. Just follow the steps below and we will either help you fix the problem, or point you in the right direction.

The provided information refers to TVs sold in Canada. The available settings and options may differ for devices sold in other countries.

Reload NetflixClick to Expand

If Netflix is acting up, it usually has to do with the app itself. The easiest way to fix this is to reset the app.

To reset your Netflix app, navigate to and select Settings or the Gear icon in the app. Select Get Help, and then navigate to and select Reload Netflix.

Reload Netflix

Your Netflix app will then automatically reset without signing you out or deleting anything on your Queue.

Netflix Connection TestClick to Expand

If Netflix keeps disconnecting while you are trying to watch your favorite show, it's possible your TV's Internet connection is the issue. Luckily for you, there is a quick and easy way to check the connection status on your TV.

First, navigate to and select Settings or the Gear icon in the app. Select Get Help and then navigate to and select Check your network.

Netflix Connection Test

Netflix will verify that you can connect to the network and also check your connection speed. Once the test is completed, verify that your speed meets Netflix's internet speed recommendations.

Smart Hub ResetClick to Expand

If an app is acting strange, sometimes it's best to just reset Smart Hub. Resetting Smart Hub will restore it to the factory default settings and delete any information related to your Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub apps.

First, press the Home button on your Samsung Smart Remote, and then navigate to and select Settings. Select Support > Self Diagnosis > Reset Smart Hub.

Smart Hub Reset

Enter your PIN and the Smart Hub will automatically reset.

Links to Netflix SupportClick to Expand

If you tried all of the steps above but your Netflix is still giving you problems, please use the links below to contact Netflix for support:

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