What Is Your Policy On Defective Plasma Cells or Pixels?

Last Update Date : Jun 22. 2018

Defective Plasma Cells or Pixels Policy


One or two defective pixels out of the approximately 900,000 to 6.1 million pixels on a typical Plasma television is normal. Generally, then, if you have only a few defective pixels, service is not an option.

With that said, what we do about a Plasma TV with defective pixels depends on:

    • The number of defective pixels

    • The location of the defective pixels

    • The color of the defective pixels

    • The size of the TV screen

If you are having a serious problem with defective pixels, gather the information listed above, and then click here to visit our Online Service Request page.

NOTE: If you want to view the warranty statement for you Plasma TV, click here. Type your model name or number, and the warranty term will be on the product support page.

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