What Is Your Policy On Defective Plasma Cells or Pixels?

Last Update date : Jun 22. 2018

Defective Plasma Cells or Pixels Policy


One or two defective pixels out of the approximately 900,000 to 6.1 million pixels on a typical Plasma television is normal. Generally, then, if you have only a few defective pixels, service is not an option.

With that said, what we do about a Plasma TV with defective pixels depends on:

    • The number of defective pixels

    • The location of the defective pixels

    • The color of the defective pixels

    • The size of the TV screen

If you are having a serious problem with defective pixels, gather the information listed above, and then click here to visit our Online Service Request page.

NOTE: If you want to view the warranty statement for you Plasma TV, click here. Type your model name or number, and the warranty term will be on the product support page.

Thank you for your feedback!

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