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SAMSUNG GALAXY S10 UPGRADE PROGRAMME TERMS AND CONDITIONS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which you may take part in our Samsung Upgrade Programme (Upgrade Programme”), which provides you with the ability to purchase an eligible Samsung Galaxy S10 handset and the option to upgrade to the latest Samsung Galaxy S handset every 12 months.
1.2 Why you should read them. Please read these terms carefully if you would like to take part in the Upgrad Programme. These terms tell you who we are, the conditions of the Upgrade Programme and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Samsung Electronics (UK) Limited, a company registered in England and Wales. Our company registration number is 3086621 and our registered office is at 1000 Hillswood Drive, Chertsey, Surrey KT16 0PS. We are authorised by the Financial Conduct Auth ority (“FCA”) as a credit broker under reference number 727333.
2.2 How to contact us. You can contact us by calling our customer service team at 0330 SAMSHOP (726 7467) or by writing to us at support@samsunguk.zendesk.com
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. THE UPGRADE PROGRAMME - OVERVIEW
3.1 How to take part in the Upgrade Programme. On placing your order for a new Galaxy S10 handset, you may, by selecting the relevant option on our website, and if you are successful in applying for a new 24-month credit agreement (including passing any relevant credit checks) with our chosen credit provider (for further details see below), be able to take part in the Upgrade Programme.
3.2 The ability to purchase a Galaxy S10 handset through finance, and to take part in the Upgrade Program me is available to consumers only; it is not available to business customers.2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. THE UPGRADE PROGRAMME - OVERVIEW
3.1 How to take part in the Upgrade Programme. On placing your order for a new Galaxy S10 handset, you may, by selecting the relevant option on our website, and if you are successful in applying for a new 24-month credit agreement (including passing any relevant credit checks) with our chosen credit provider (for further details see below), be able to take part in the Upgrade Programme.
3.2 The ability to purchase a Galaxy S10 handset through finance, and to take part in the Upgrade Program me is available to consumers only; it is not available to business customers.