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Find My Mobile

You lost your device?
Try the 'Find My Mobile' service.

Since smartphones have become an essential part of our lives, the ‘Find My Mobile’ service can be a necessary preventive measure against the loss of your smartphone. If you have lost your device, try the ‘Find My Mobile’ service. You can remotely locate your lost smartphone, back up data stored on the device to Samsung Cloud, lock the screen, and even block access to Samsung Pay. You can also delete all data stored on your device.

You're looking for a device in the find my mobile page on the laptap.

What should I do
if I have lost my device?

Access the ‘Find My Mobile’ service and find or lock your device and back up data.

* To use the ‘Find My Mobile’ service,
1) You must have set up your Samsung account on your device.
2) You allow Google to collect your location information and agree to the Use wireless networks term and conditions.

Don't Panic! Access the ‘Find My Mobile’ website.

"If someone has replaced the SIM card on your lost device, you will be able to check the new phone number in the Find My Mobile website through a notification.
You can also assign a family member or friend as a guardian via Find My Mobile, and let them locate your device, make it ring, and enable Emergency mode."
Furthermore, you can check up to 50 recent calls, prolong the battery life, and if necessary, back up or erase all data stored on the device.

A computer screen which find my mobile service is running

Unlock your screen
even if you've forgotten your password

Even if you have forgotten the screen lock code for your device (e.g., PIN, password, pattern, fingerprints and irises), you don't need to worry anymore.
You can reset the screen lock remotely from the Find My Mobile website.

* You must have set up your Samsung account on the device. When you enable this feature, your biometric data, such as your fingerprints and irises, will also be deleted from the device.

* From Android P OS, to unlock your device, previously you must turn on 'Remote unlock' menu in the device setting menu.

You're locking your device with a remote control from the find my mobile website on a laptop.

How to use

Find simple ways to use 'Find My Mobile'

  • Step 01

    Go to Settings

    Step 01

    Go to Settings

    Front view of a smartphone with 'settings' icon selected
    Step 02

    Tap the ‘Biometrics and security’ menu

    Front view of a smartphone with 'Biometrics and security' icon selected on the 'settings'
    Step 03

    Go to 'Find My Mobile'

    Front view of a smartphone with 'Find My Mobile' icon selected on the 'Biometrics and security'
    Step 04

    Tap Switch On

    You can see a screenshot where you are asked to tap switch on toggle button in the 'Find My Mobile'.
    Step 05

    Enter your Samsung account details

    Front view of a smartphone that login screen is running on samsung account screen
  • Step 01

    Step 01

    Go to the Find My Mobile website
    (
    https://findmymobile.samsung.com ) and sign in to your Samsung account.

    You can see a screenshot showing Find My Mobile being accessed with a laptop

    * Your device must be connected to a mobile network.

    Step 02

    Select from the available features and enable desired features.

    You can see a screenshot running the 'Ring my device' on a laptop

    * Your device must be connected to a mobile network.

Find out more

Find out more about 'Find My Mobile' by clicking on the button below.

Contact Samsung HELP

Do you have more questions?

* Device and screen images simulated for illustrative purposes.