Repair Service
Prompt diagnosis and repair of product malfunctions can extend product life spans. To this end, we operate a total of 12,925 service centers in 217 countries as of the end of 2024. Our staff members and repair technicians are trained to provide top-tier services pursuant to our service process guidelines. We also provide training programs on understanding products and new product features.
Sustainability in product repair services
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Component repair
We offer our component repair service that minimizes part replacement and reuses existing parts as much as possible. In case of smartphones, the component repair service is available in 52 subsidiaries* including the U.S. and Germany. For TV and display products, the service is available in 51 subsidiaries*.
- * As of 2024
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Digital document
We seek to minimize the use of paper for our repair services and issue digital documents (e.g., repair request slips, receipts) to save resources. As of 2024, this service is available in 51 subsidiaries including India, Germany and Brazil.
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Packaging for repaired products
We use FSC (Forest Stewardship Council) certified packaging boxes when delivering repaired products back to customers. As of 2024, this service is available in 29 subsidiaries including the Netherlands and the UK.
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Packaging for repair service parts
Repair service parts are packaged with FSC (Forest Stewardship Council) certified packaging boxes. As of 2024, this is applied to 22 global manufacturing sites and warehoused in Korea and Europe.
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Samsung recycling
We have installed smartphone and accessory drop-off points at our service centers in major cities including Paris and London to collect e-waste.
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Delivery
We deliver repaired products back to customers using transportation such as bicycles and electric vehicles. As of 2024, this service is available in seven subsidiaries including the Netherlands and Germany.
Case highlight: Using refurbished parts for repairs in South Korea
Starting in 2025, we are expanding our repair services using refurbished parts to include home appliances such as air conditioners and dryers, following their application in TVs and smartphones. Recovered components from existing products are reprocessed through standardized procedures to restore their performance and quality to a level comparable to new parts. This program helps reduce repair costs for customers while also minimizing electronic waste.