We consider repairability from the product manufacturing stage. Our research is focused on developing products that are easy to repair for extended use.
From January 2021, all electronic goods sold in France are required to include the label, 'Indice de Réparabilité (Repairability Index)'1).
Our various products including smartphones2), laptops3), TVs4), front-load washers, dishwashers, and vacuum cleaners obtained the highest grade. We will continue to promote product repairability by keeping consumers informed through repair manuals and by ensuring the affordability and availability of spare parts.
We offer a vast network of repair options for our customers in the U.S., including self-repair options, mail-ins, "We Come To You" van services, and same-day repair for Galaxy devices in over 1,300 retail locations across the country. Our network of mobile repair providers include more than 1,000 ISPs (Independent Service Providers).