We continue to seek a culture of mutual respect through a strategy of diverse communication at all levels to improve trust between management and employees.
In 2017, we reorganized the hierarchy of seven ranks into a more horizontal structure of four Career Levels (CLs) and introduced equal titles for addressing employees of all levels by using “nim” (a genderagnostic title of respect), “pro” (short form of “professional”), and English names, in pursuit of a more flexible and inclusive organizational culture. In 2022, we made it mandatory to use the honorific form of language at work at all times regardless of position, title, seniority, or age, and removed information indicating the ranks and seniority of employees from our internal system.
Through the corporate town hall meetings, under the leadership of division heads, we communicate key initiatives including our business vision with all employees. In addition, small-group meetings are held to foster closer communication with employees in the field. Each business head also hosts their own town hall meetings and smaller meetings to share business performance and major updates within their business unit, while actively gathering employee feedback to enhance communication.
Back in 2009, we first began to operate an anonymous online bulletin so that our employees may freely share their opinions and thoughts. In December 2020, we upgraded it into a comprehensive online communication and info-sharing platform, 'Samsung Electronics NOW'.
We conduct a survey known as the Pulse Survey to identify our employees’ views on their work environment. We collect and analyze employee experiences and take remedial action for any inconveniences detected to enhance our employees’ morale, work satisfaction, and productivity. The survey includes questions on a range of topics related to organizational culture, such as work engagement and collaboration, helping us listen to our employees and proactively respond to the needs identified through the survey.