Improving Employee Satisfaction
Samsung Culture Index Survey
The Samsung Culture Index (SCI) is an annual organizational culture diagnosis that surveys Samsung Electronics employees around the world. Since 2012, we have measured employee job satisfaction via the SCI, and since 2022, the survey has become an organizational health diagnostic tool focusing on identifying and improving the strengths and weaknesses of our organizational culture. The SCI diagnosis areas include work engagement, team collaboration, and company pride. Each area features “outcome” questions to gauge the health of the organizational culture and “driver” questions to pinpoint areas for improvement. In 2024, the SCI survey covered 136 business sites around the world. Drawing on the results, we developed customized plans to enhance organizational culture at each location based on its specific characteristics.
We offer organizational culture consulting for units with lower SCI scores to identify improvement points and offer solutions. We engage professional consultants if deemed necessary and encourage the unit head and staff members to join hands and develop improvement plans for problems detected through the survey and employee interviews. In particular, we evaluate improvements through pre- and post-consulting pulse surveys and then share the feedback with department heads to continually foster improvements in each department’s organizational culture.