Notice for Galaxy Note7 Exchange / Refund Programme

Dec 13. 2016

We thank you for your patience and support.

Galaxy Note7 refund or exchange program will be ended on 31st December, 2016. We strongly urge any customer still using the Galaxy Note7 to power down and return the device to the place of purchase for a refund or exchange immediately.

We will deploy a software update from 1st January 2017 to remaining Galaxy Note7 devices that were purchased in Hong Kong and Macau. The software update will be automatically downloaded and installed to all remaining Galaxy Note7 devices to limit the maximum battery capacity to 30%.

Should you have any further questions, please contact the Samsung Hong Kong Customer Service Hotline at +852 3698 4698 or the Macau Customer Service Hotline 0800 333. We sincerely apologize for any inconvenience this may cause to you.

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