Software Update for Samsung Galaxy S20 5G Series: Comes with 5G Network in Hong Kong to Enjoy Hyperfast Mobile Experience

Apr 02. 2020
galaxy-s20

Hong Kong – March 31, 2020 – Samsung’s first 5G flagship phone series in Hong Kong, the Galaxy S20 Ultra, S20+ and S20, is introduced with the latest software update to enable the 5G services launched by three local mobile operators on April 1. The launch ushers in a new mobile era that allows users to experience a hyperfast network. When Galaxy S10 users update their device, they can start enjoying the 5G network service supplied by local mobile operators in Hong Kong from April 1[1]. In addition, the Galaxy S20 series supports outbound 5G roaming in mainland China and Korea[2]

How to Install the Software Update

On April 1, the 5G service will officially launch in Hong Kong, with the full series of the Galaxy S20 flagship smartphones supporting 5G connectivity. Users can install the software update through the following instructions:

Software update information:

Galaxy S20 Ultra: G9880ZHU1ATCT / G9880OZS1ATCT / G9880ZCU1ATCT
Galaxy S20+: G9860ZHU1ATCT / G9860OZS1ATCT / G9860ZCU1ATCT
Galaxy S20: G9810ZHU1ATCT / G9810OZS1ATCT / G9810ZCU1ATCT 

1. Auto notification

When the software update is available, users will be notified of the update when connected to a network.[3]

galaxy s20 software update

2. Manually update

Users can manually update their devices through:
“Settings” > “Software Update” > “Download and Install”  

galaxy s20 software update

How to Use the 5G Network

The Galaxy S20 series, including the Galaxy S20 Ultra, S20+ and S20, supports 5G networks. Upon the completion of the software update, a new “5G” button will show up at the Quick Panel, which is turned on by default. Users can choose the 5G SIM card through “Settings” > “Connections” > “Mobile Networks”.

galaxy s20 software update

There are two kinds of 5G icons at the notification bar once the 5G network is activated.

1. Using 5G data

galaxy s20 software update

2. Under 5G coverage (no data usage)

galaxy s20 software update

Notes

- The Galaxy S20 series supports dual-SIM 5G+4G, instead of 5G dual-SIM.
- The Galaxy S20 series supports outbound 5G roaming in mainland China and Korea. Users should activate 5G roaming service from respective network operators.
- The Galaxy S20 series is currently not available for 5G service in other countries with other countries’ SIM cards. 

For more product information, please visit http:// www.samsung.com/hk_en/ or contact Samsung customer service hotline at (+852) 3698-4698. 

** All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation.

[1] Users should consult Hong Kong mobile operators for the details of their 5G service plans.
[2] Users should activate 5G roaming service from respective network operators.
[3] Downloading via mobile networks may result in additional charges. If possible, download via a Wi-Fi network instead.  

About Samsung Electronics Co., Ltd.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com