Galaxy A8+ Screen Accidental Damage Coverage FAQ

1. What is Accidental Screen Damage Coverage?

Mobile Phone screen damage coverage is an insurance offered by Samsung Electronics Hong Kong Limited (hereinafter referred to as Samsung HK) to its customers. And The Tokio Marine and Fire Insurance (Hong Kong) Limited (hereinafter referred to as the Tokio Marine) as underwriter.

As long as your mobile phone screen was damaged due to an accident, you can enjoy a screen replacement or repair service in Samsung HK authorised repair center. (accident refers to the unforeseeable and unintentional damage to screen).

2. Coverage Period

The effective date of this coverage is 6 months from the date of purchases and is successfully registered with ClubS. Please visit Samsung HK authorised repair center for screen replacement or repair services within 14 days after an accident, overdue will not be dealt with.

3. Do I need to pay premium and how to claim?

The insurance premium has been paid by Samsung HK, the customer is not required to pay any insurance premium and no need to submit the claim to Tokio Marine at their own expense. Customers are entitled to a screen replacement or repair service by paying a service charge of HK $ 300.

4. How do I make a phone screen replacement or repair service?

Customers only need to bring the screen damaged mobile phone, purchase invoice and ClubS notice, to Samsung HK authorised repair center for screen replacement or repair services.

5. Where are the Samsung HK authorised repair centers and office hours?

Samsung HK authorised repair center address
The following repair centers open at 11:00am to 8:00 pm from Monday to Sunday
i) Room 9-12 & 15, 40 / F, Office Tower Langham Place, 8 Argyle Street, MongKok, Kowloon
ii) Room 1502, 15 / F, Causeway Bay Plaza Phase 1, 489 Hennessy Road,Hong Kong

The following repair center opens at 11:00am to 8:00 pm from Monday to Saturday
iii) Room 1005-06, 10 / F, Ginza Plaza, 2A - 2H Sai Yeung Choi Street, MongKok, Kowloon

6. During the coverage period, can I enjoy screen replacement or repair services more than once?

Only one-time protection on accidental screen damage is offered during the coverage period.

7. Major Exclusion

Nuclear hazards, war, riots, strikes, civil commotion, terrorism, deliberate, dishonesty and natural wear & tear.

8. Will my personal data be transferred for other purposes?

No. The customer's personal data including name, mobile phone number and identity card number, will not be transferred for other purposes. Tokio Marine will only use the mobile phone serial number for processing a claim. If you have any questions about this program, please email us at SamsungA8@tokiomarine.com.hk for inquiries.