Galaxy Premier Service
Elite Support 1
If accidental screen damage occurs within 6 months from the date of purchase, you only need to pay a service charge of HKD300 for a one time screen repair or replacement (worth up to HKD1,880).
Elite Support 2Replace your original S Pen for half price within 1 year from your date of purchase (suggested retail price HKD298).
More Personalized Care for Your Added Convenience
Enjoy 50% Discount on Original Battery Replacement Service#Replace your original battery for half price within 13 – 18 months from your date of purchase
(originally worth HKD480).
Smart Switch Data Transfer##You're welcome to any of our Samsung Customer Service Centers where our professional consultants can personally help you make the data transfer from your old phone to new phone. You can now also easily perform the data transfer to your Galaxy phone by yourself with the new Smart Switch function. For more information, please visit our Smart Switch page or contact our Samsung Customer Service Centers.
Flagship Phone Loan Service##If you need to carry out any repair services within a year from the date of purchase, you are welcome to use a Galaxy S7 collection or Note5 on loan until repairs are completed so you can enjoy life uninterrupted. For more information, please contact our Samsung Customer Service Centers.
Dedicated Galaxy Note8 Consultant Service##Need help with your Galaxy Note8? Our professional consultants are always on-hand to attend to your questions so please drop by any of our Samsung Customer Service Centers or Samsung Partnershops for assistance.
+++ This protection is only applicable to the purchase of genuine products from Hong Kong authorized dealers. This protection is provided by Samsung HK's insurance partners and subject to additional terms and conditions. For details, please click here.
# This service is only applicable to the purchase of genuine products from Hong Kong and Macau authorized dealers. For details, please click here.
## This promotion is applicable to the purchase of genuine products from Hong Kong and Macau authorized dealers.
Samsung Electronics H.K. Company, Limited owns the right to interpret all matters relating to this Galaxy Premium Service promotion (including its Terms and Conditions and Offer) and reserves the right of final decision.
All images are for reference only. All content is subject to change without prior notice.
How to register your product
Authorized Resellers and Distributors
Hong Kong Authorized Resellers
Hong Kong Authorized Distributors
Hong Kong Authorized Channel Distributors
Terms and Conditions
'Galaxy Note8 Accidental Screen Damage Protection'
- This 'Galaxy Note8 Accidental Screen Damage Protection Plan' ('this protection') is organized by Samsung Electronics Hong Kong Co, Ltd ('Samsung Electronics'). This protection is an insurance plan to protect your Galaxy Note8 against accidental screen damage and provided by Samsung’s business partners AIG Insurance Hong Kong Limited ('AIG Insurance'). Under the terms of the cover, if the screen of your Galaxy Note8 is damaged by accident within 6 months of purchase, AIG Insurance shall (on your behalf) cover the costs of having Samsung Electronics to replace or repair or the screen. All you have to pay is a service fee of HKD300. For details, please click and read 'Warranty Terms and Conditions' and 'Accidental Screen Damage Protection Plan's FAQs' carefully.
- Customers are required to register in the designated registration website and purchase Galaxy Note8 original dealer products before 31 December 2017 23:59 (based on product purchase receipt date) from authorized retailers (please refer to list of authorized dealers).
Customers are required to purchase genuine Samsung Galaxy Note8 from Hong Kong authorized dealers and complete the registration process on the designated registration website within 7 days from their date of purchase. Upon successful registration, customers will receive an email within 5 working days, enclosed with:
i)Accidental Screen Damage Protection Plan Confirmation Letter
Upon receiving the Accidental Screen Damage Protection Plan Confirmation Letter, it means that the customer has successfully registered for the 'Galaxy Note8 Accidental Screen Damage Protection Plan.'
So long as customers fulfill the following 'Warranty Terms and Conditions', they will be offered protection against accidental screen damage for 6 months from date of purchase (based on product purchase receipt date).
- Every eligible member can register for Accidental Screen Damage Protection for a limited number of Galaxy Note8 devices (based on IMEI), registration is limited to a maximum two devices. If the same member has made registrations exceeding the quota stipulated, only the two Galaxy Note8 earliest registered (based on registration time) will be entitled to accidental screen damage protection.
- This offer is only applicable in Hong Kong.
Unit 1502, 15/F, Causeway Bay Plaza 1, 498 Hennessy Road, Causeway Bay
Unit 9-12 & 15, 40/F, Office Tower, Langham Place, 8 Argyle Street
Rua de Bruxelas, 28, 32, 36, 42 R/C, Macau.
Shop 332, Level 3, Ocean Centre, Harbour City, Tsim Sha Tsui
Shop G56-57, Telford Plaza I, Kowloon Bay
Shop 601A, 6/F, New Town Plaza, Shatin
Shop 882 & 880, The Grand Canal Street, Shoppes Grand Canal at The Venetian Macao-Resort-Hotel