TERMS AND CONDITIONS

< Back to Upgrade to the new Galaxy
  1. After purchase of the Galaxy S9 | S9+ during this promotion, if you wish to return or exchange for another product not included in this promotion, you must return all the aforementioned gifts and giveaways from the promotional activities to their original redemption locations.
  2. Each customer can only register for the rewards for five times. If the same customer registers more than five times, only the five earliest registered smartphones will be treated as valid (subject to time of registration).
  3. Gifts are available while stocks last.
  4. All images are for reference only.
  5. All other products and services mentioned may belong to their respective trademark owners.
  • Accidental Screen Damage Protection Offer
  • Trade-in Offers
  • Eligible Devices for Trade-in Offers
  • Warranty Extension Offer
'Galaxy S9 | S9+ Accidental Screen Damage Protection' Terms and Conditions
  1. This 'Galaxy S9 | S9+ Accidental Screen Damage Protection Plan' ('this protection') is organized by Samsung Electronics Hong Kong Co, Ltd ('Samsung Electronics'). This protection is an insurance plan to protect your Galaxy S9 | S9+ against accidental screen damage and provided by Samsung’s business partners The Tokio Marine and Fire Insurance Co (HK) Ltd (“Tokio Marine”). Under the terms of the cover, if the screen of your Galaxy S9 | S9+ is damaged by accident within 1 year of purchase, Tokio Marine shall (on your behalf) cover the costs of having Samsung Electronics to replace or repair or the screen. All you have to pay is a service fee of HKD300. For details, please click and read 'Warranty Terms and Conditions' and 'Accidental Screen Damage Protection Plan's FAQs' carefully.
  2. Customers are required to register in the designated registration website and purchase Galaxy S9 | S9+ original dealer products before 30 April 2018 23:59 (based on product purchase receipt date) from authorized retailers or distributors (please refer to list of authorized retailers or distributors). During the registration customers are required to input the IMEI of their existing Galaxy Note or Galaxy S series mobile phone, such mobile phone must be a genuine Samsung mobile phone from Hong Kong authorized dealers. Customers are required to purchase genuine Samsung Galaxy S9 | S9+ from Hong Kong authorized dealers and complete the registration process on the designated registration website within 14 days from their date of purchase. Upon successful registration, customers will receive an email within 7 working days, enclosed with:
    1. 「Accidental Screen Damage Protection Plan Confirmation Letter」
      So long as customers fulfill the following 'Warranty Terms and Conditions', they will be offered protection against accidental screen damage for 1 year from date of purchase (based on product purchase receipt date).
  3. Every eligible member can register for Accidental Screen Damage Protection for a limited number of Galaxy S9 | S9+ devices (based on IMEI), registration is limited to a maximum five devices. If the same member has made registrations exceeding the quota stipulated, only the five Galaxy S9 | S9+ earliest registered (based on registration time) will be entitled to accidental screen damage protection.
  4. This offer is only available in Hong Kong.
Warranty Terms and Conditions
  1. COVERAGE
    The Tokio Marine and Fire Insurance Co. (HK) Ltd. (hereinafter referred to as the Tokio Marine) will repair or replace Covered Property that has incurred direct physical loss or direct physical damage caused by or resulting from any covered cause of loss during coverage period.
    1. Covered Property
      An accidental screen damage of Samsung Galaxy S9/S9+ owned by individual subscribers who is registered under ClubS and completed the designated product registration process for your S9/S9+.
    2. Coverage Period
      Tokio Marine cover “Once” loss or damage for a length of 12 months from the date of purchase.
    3. Coverage Territory
      Tokio Marine insure the Covered Property wherever it is located in Hong Kong SAR

  2. MAJOR EXCLUSIONS
    1. This Insurance does not apply to loss or damage caused directly or indirectly by any of the following:
      1. Nuclear Hazard
        Nuclear reaction or radiation, or radioactive contamination, however caused. If physical loss or damage by fire ensues, we will pay only for such ensuing loss loss or damage.
      2. War
        1. (i) War including undeclared or civil war;
        2. (ii) Warlike action by a military force; or
        3. (iii) Insurrection, rebellion, revolution, usurped power or action taken by governmental authority in hindering or defending against any of these.
      3. Strike, lock-out, riot, civil commotion or terrorist attacks
      4. Dishonest, Intentional, or Criminal Acts
        Dishonest, intentional or criminal acts by individual subscribers or by any person entrusted with Covered Property, whether acting alone or in collusion with others, with respect to his or her coverage
      5. Wear, Deterioration, Latent Defect
        1. (i) Wear and tear, deterioration; or
        2. (ii) Hidden or latent defect, including equipment design defect, or any quality in the property that causes it to damage or destroy itself.
      6. Willful Acts
        Willful act on the part of the individual subscribers or one of his representatives

  3. INDIVIDUAL SUBSCRIBERS' DUTIES IN EVENT OF LOSS
    In the event of loss or damage to Covered Property, the individual subscribers and his or her designee requesting the repairing service must cooperate with us and see that the following are done;
    1. Notify Authorized Repair Center
      Upon discovery of loss, notify the Authorized Repair Center within 14 Days
      1. How, when and where the loss or damage occurred.
      2. The individual subscribers must provide other information and records, such as a bill of sale; as requested.
    2. Protect
      Take all reasonable steps to protect the Covered Property from further damage.
    3. Servicing Charge
      You are required to pay a Servicing Charge of HK$300 to the Authorized Repairing Center to entitle this Coverage.

  4. OUR DUTY IN EVENT OF LOSS
    Claim Authorization and Loss Payment
    If an accidental screen damage claim is made, Tokio Marine will make loss payment to the Samsung Electronic H.K. Company Limited directly.
    If you have any question, please contact Tokio Marine and Fire Insurance Co. (HK) Ltd. in email address of SamsungS9@tokiomarine.com.hk This cover is automatically provided to your Samsung Galaxy S9/S9+ by Tokio Marine once you completed the designated product registration process for your S9/S9+ at Samsung promotion website. Under no circumstance shall Samsung Electronic H.K. Company Limited or its affiliates, or any of their employees, agents, service providers, suppliers, sub-contractors, directors, officers or shareholders be liable for indirect, incidental or consequential loss or damage, including but not limited to loss of profit or loss of business, caused by the failure of the Product, loss of use of the Product or the repair, faulty repair or replacement of the Product, even if such loss or damage are attributable to or caused by the fault or negligence of Samsung Electronic H.K. Company Limited or its affiliates or any of their employees, agents, service providers, suppliers or subcontractors. Should there be any discrepancy between the English and Chinese version of this document, the English shall be prevail. Please refer to the Policy Specimen for complete details and a Specimen Policy can be made available on request.
Protection Plan's FAQs
  1. What is Accidental Screen Damage Coverage?
    Mobile Phone screen damage coverage is an insurance offered by Samsung Electronics Hong Kong Limited (hereinafter referred to as Samsung HK) to its customers. And The Tokio Marine and Fire Insurance (Hong Kong) Limited (hereinafter referred to as the Tokio Marine) as underwriter.
    As long as your mobile phone screen was damaged due to an accident, you can enjoy a screen replacement or repair service in Samsung HK authorised repair center. (accident refers to the unforeseeable and unintentional damage to screen).
  2. Eligible Subscriber
    This offer is only eligible to the subscriber who upgrades any product of Note series or S series phones to Galaxy S9/S9+
  3. Coverage Period
    The effective date of this coverage is 12 months from the date of purchases and is successfully registered with ClubS. Please visit Samsung HK authorised repair center for screen replacement or repair services within 14 days after an accident, overdue will not be dealt with.
  4. Do I need to pay premium and how to claim?
    The insurance premium has been paid by Samsung HK, the customer is not required to pay any insurance premium and no need to submit the claim to Tokio Marine at their own expense. Customers are entitled to a screen replacement or repair service by paying a service charge of HK $ 300.
  5. How do I make a phone screen replacement or repair service?
    Customers only need to bring the screen damaged mobile phone, purchase invoice and ClubS notice, to Samsung HK authorised repair center for screen replacement or repair services
  6. Where are the Samsung HK authorised repair centers and office hours?
    Samsung HK authorised repair center address
    The following repair centers open at 11:00am to 8:00pm from Monday to Sunday
    1. i) Room 9-12 & 15, 40 / F, Office Tower Langham Place, 8 Argyle Street, MongKok, Kowloon
    2. ii) Room 1502, 15 / F, Causeway Bay Plaza Phase 1, 489 Hennessy Road, Hong Kong
    The following repair center opens at 11:00am to 8:00pm from Monday to Saturday
    1. iii) Room 1005-06, 10 / F, Ginza Plaza, 2A - 2H Sai Yeung Choi Street, MongKok, Kowloon
  7. During the coverage period, can I enjoy screen replacement or repair services more than once?
    Only one-time protection on accidental screen damage is being offered during the coverage period.
  8. Major Exclusion
    Nuclear hazards, war, riots, strikes, civil commotion, terrorism, deliberate, dishonesty and natural wear & tear.
  9. Will my personal data be transferred for other purposes?
    No. The customer's personal data including name, mobile phone number and identity card number, will not be transferred for other purposes. Tokio Marine will only use the mobile phone serial number for processing a claim. If you have any questions about this program, please email us at SamsungS9@tokiomarine.com.hk for inquiries.
General Terms and Conditions
  1. The HK$380 Octopus Top-up Value Reward includes 1) HK$300 Octopus Top-up Value for Galaxy S9 | S9+ Trade-in Customers Promotion, and 2) Add Smart Octopus into Samsung Pay to get the HK$80 Welcome Offer (Welcome offer is only eligible for customers who add Smart Octopus into Samsung Pay for the first time. For details, please refer to respective Promotion Terms & Conditions: https://www.samsung.com/hk_en/samsungpay/promotion/smartoctopus_welcomeoffer/)
  2. This Promotion only applies to Hong Kong with promotion period will start from 16 March 2018 to 30 April 2018, pre-order period customers between 8 March 2018 and 15 March 2018 can also eligible to this offer.
  3. The $300 Octopus Top-up Value Reward is only applicable to the first 9,000 Galaxy S9 / S9+ customers who have traded-in eligible old Samsung devices, successfully register Samsung Pay and add Smart Octopus during the Promotion Period, and while stocks last,
    1. Customers should purchase a new Samsung Galaxy S9 / S9+ from an authorized dealer in Hong Kong during the Promotion Period ("Eligible Device") and complete registration on designated reward registration website within 14 days of purchase with uploading a receipt / trade-in receipt issued by a designated retailer specifying the model of his/her eligible old Samsung device. No re-submission will be accepted thereafter.
    2. During the registration, he/she will be required to input the IMEI of old Samsung eligible device or his/her registered eligible old Samsung eligible device under his/her ClubS account. All applicable eligible old Samsung eligible devices must be genuine products purchased from Hong Kong authorized dealers or mobile telecommunication network providers.
    3. Old trade-in devices models and their trade-in values are subject to different authorized resellers. Trade-in value may vary depending on the device condition. Please consult in-store staff for details.
    4. Samsung and authorized resellers reserve the right to amend the list of eligible devices and their trade-in values at any time without prior notice.
    5. Customer should install Samsung Pay onto his/her Eligible Device, and adds a valid Smart Octopus (the "Eligible Smart Octopus") in Samsung Pay of his/her Eligible Device;
    6. He/she will be required to register the number of his/her Eligible Smart Octopus at the reward registration website; and
    7. Each Smart Octopus can only register for the rewards five times. If the same Smart Octopus registers more than five times, only the five earliest registered smartphones will be treated as valid (subject to time of registration).
  4. Any Smart Octopus which is added to any Eligible Device without using Samsung Pay, or any unsuccessful addition of Smart Octopus shall not be considered as an Eligible Smart Octopus.
  5. The Reward cannot be exchanged for cash, other products, services or discounts.
  6. Samsung reserves the right to amend these Terms and Conditions at any time without prior notice. In the event of any dispute arising from this Promotion, the decision of Samsung shall be final.
  7. We have provided a Chinese language translation of these Terms and Conditions for reference. If there is any inconsistency between the English and Chinese versions, the English version shall prevail.
  8. No person other than Samsung Pay Customers, Samsung and OCL will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
  9. Images are for reference only.
Terms and Conditions for the Samsung Customers Exclusive Offer 'HK$300 Octopus Top-up Value for Galaxy S9 / S9+ Trade-in Customers Promotion'
  1. The “HK$300 Octopus Top-up Value for Galaxy S9 / S9+ Trade-in Customers Promotion” (this “Promotion”) is organized by Samsung Electronics Hong Kong Co. Ltd (“Samsung”) and is open to Samsung’s Samsung Pay customers enrolled pursuant to Samsung’s Samsung Pay Terms of Service (collectively, “Samsung Pay Customers”, each, “Samsung Pay Customer”).
  2. The promotion period of this Promotion (the “Promotion Period”) is between 16 March 2018 and 30 April 2018 (both dates inclusive), pre-order period customers between 8 March 2018 and 15 March 2018 can also eligible to this offer.
  3. By participating in this Promotion, each Samsung Pay Customer agrees to be bound by the terms and conditions set out herein (including the section titled “General Terms and Conditions”) (collectively, these “Terms and Conditions”). Samsung reserves the right to amend these Terms and Conditions, suspend or terminate this Promotion, in whole or in part, at any time, without prior notice.
  4. Smart Octopus is issued by Octopus Cards Limited (“OCL”) subject to the Conditions of Issue of Octopus published by OCL.
  5. OCL’s Privacy Policy, Conditions of Issue of Octopus, Terms of Use of Octopus Mobile App and other terms and conditions of use, published by OCL at www.octopus.com.hk as amended from time to time, shall apply to this Promotion.
  6. Save as expressly stated in these Terms and Conditions, Samsung will not provide your personal information to any third parties without your consent. In addition, Samsung will not sell or disclose, by any method, information on the members of this activity and personal information of visitors to this website.For Samsung’s privacy policy, please refer to Samsung's website:https://www.samsung.com/hk/info/privacy.html
  7. The $300 Octopus Top-up Value (the “Reward”) is only applicable to the first 9,000 Galaxy S9 / S9+ customers who have traded-in his/her eligible old specific device, successfully register Samsung Pay and add Smart Octopus during the Promotion Period,
    1. (i) Customers should purchase a new Samsung Galaxy S9 / S9+ from an authorized dealer in Hong Kong during the Promotion Period (“Eligible Device”) and complete registration on designated reward registration website within 14 days of purchase with uploading a receipt / trade-in receipt issued by a designated retailer specifying the model of his/her eligible old specific device. No re-submission will be accepted thereafter.
    2. (ii) During the registration, he/she will be required to input the model or IMEI of old specific eligible device. All applicable eligible old specific eligible devices must be genuine products purchased from Hong Kong authorized dealers or mobile telecommunication network providers.
    3. (iii) Old trade-in devices models and their trade-in values are subject to different authorized resellers. Trade-in value may vary depending on the device condition. Please consult in-store staff for details.
    4. (iv) Samsung and authorized resellers reserve the right to amend the list of eligible devices and their trade-in values at any time without prior notice.
    5. (v) Customer should install Samsung Pay onto his/her Eligible S9 / S9+ Device, and adds a valid Smart Octopus (the “Eligible Smart Octopus”) in Samsung Pay of his/her Eligible S9 / S9+ Device;
    6. (vi) He/she will be required to register the number of his/her Eligible Smart Octopus at the reward registration website; and
    7. (vii) Each Smart Octopus can only register for the rewards five times. If the same Smart Octopus registers more than five times, only the five earliest registered smartphones will be treated as valid (subject to time of registration).
    will, subject to Clause 8 below, each be considered as a winner (each, a “Winner”) to be eligible to receive the Reward.
  8. Any Smart Octopus which is added to any Eligible S9 / S9+ Device without using Samsung Pay, or any unsuccessful addition of Smart Octopus shall not be considered as an Eligible Smart Octopus.
  9. To collect the Reward, each Winner is required to register his/her Eligible Smart Octopus in the Octopus App, a mobile application operated by OCL. Winners will be notified by push notification through the Octopus App between 6 April 2018 and 31 July 2018 (both dates inclusive) that the Reward will be available for collection through the Octopus App onto his/her said Eligible Smart Octopus.
  10. The Reward will be available for collection starting from 6 April 2018. The Reward will be forfeited automatically without notice if the Winner fails to collect the Reward on or before 31 July 2018, or the said Eligible Smart Octopus of the Winner has been suspended, cancelled or terminated or is no longer valid for whatever reason(s), which, under no circumstance shall any claim be made against Samsung and/or OCL whatsoever. Neither Samsung nor OCL shall bear any liability whatsoever if any Winner fails or is unable to collect the Reward under whatever circumstances, including, but not limited to, reset of Samsung Pay application, Eligible Smart Octopus has been transferred to device other than the Eligible Device, suspension, cancellation or termination of Eligible Smart Octopus for whatever reason, lost Eligible Device, or device reset due to factory data reset or Find My Mobile service.
  11. Only one Winner of each Eligible Device is entitled to the Reward and for once only.
  12. Samsung makes no guarantee of the availability of its web services or Samsung Pay application and will not be held responsible for interruption of service that may interfere with the ability to participate in this Promotion. OCL makes no guarantee of the availability of the Octopus App and will not be held responsible for interruption of service that may interfere with the ability to participate in this Promotion.
  13. Samsung reserves the right to disqualify any Samsung Pay Customer suspected of fraud, or if Samsung believes that Samsung Pay Customer’s participation of this Promotion have been manipulated in any way by machines or computers.
  14. Without limiting Samsung’s rights under its privacy policy, personal information, includes customer name, email address, contact numbers and IMEI, collected from the Samsung Pay Customer in this Promotion (that is, the number of the Eligible Smart Octopus, his/her mobile number and the copy of the official sales receipt and credit card or other electronic payment slips (if applicable) as proof of purchase of his/her Eligible Device) will be used by Samsung for (i) identifying and verifying eligibility of a Samsung Pay Customer to participate in this Promotion and/or receiving the Reward,(ii)fulfilling the Reward, (iii) sending notification to the Samsung Pay Customer as the Winner regarding the Reward, and (iv) carrying out any enquiries or resolving any disputes in relation to this Promotion.
  15. By participating in this Promotion, each Samsung Pay Customer agrees that Samsung shall be entitled to transfer the number of his/her Eligible Smart Octopus to OCL who may use the information for the purpose of fulfillment of the Reward (including sending of push notification to his/her Eligible Device regarding collection of the Reward under this Promotion).
  16. Information collected or received as aforesaid by Samsung solely for the purpose of this Promotion and by OCL solely for the purpose of fulfillment of the Reward under this Promotion will be retained for 6 months after the end of the Promotion Period (“retention period”) and will be destroyed on expiry of the retention period.

Extend your warranty for an extra 1 year at half price
  1. This offer is only available to the purchase of genuine Samsung Galaxy S9 | S9+ from Hong Kong and Macau authorized retailers or distributors only from March 08, 2018 to Apr 30, 2018
  2. Customer must take the purchased Galaxy S9 | S9+ and the invoice issued by authorized retailers or distributors to Samsung customer service center on or before June 30, 2018 to enjoy the 50% discount on purchasing the 1 year warranty extension for just HK$249 (original price is HK$498).
  3. For Terms and Conditions and more details on purchasing warranty extension.
Samsung
  1. GALAXY A5
  2. GALAXY A7
  3. GALAXY A8
  4. GALAXY A8+
  5. GALAXY A9
  6. GALAXY C5
  7. GALAXY C5 PRO
  8. GALAXY C7
  9. GALAXY C7 PRO
  10. GALAXY C8
  11. GALAXY C9 PRO
  12. GALAXY GRAND DUOS
  13. GALAXY GRAND NEO
  14. GALAXY J1 2016
  15. GALAXY J2 PRO 2016
  16. GALAXY J5
  17. GALAXY J5 PRIME
  18. GALAXY J7
  19. GALAXY J7 PRIME
  20. GALAXY MEGA (6.3)
  21. GALAXY MEGA 2
  22. GALAXY NOTE
  23. GALAXY NOTE 10.1
  24. GALAXY NOTE3
  25. GALAXY NOTE3 LTE
  26. GALAXY NOTE3 NEO LTE
  27. GALAXY NOTE4
  28. GALAXY NOTE4 DUAL SIM
  29. GALAXY NOTE5
  30. GALAXY NOTE8
  31. GALAXY NOTE 8.0 LTE
  32. GALAXY NOTE EDGE
  33. GALAXY NOTE II
  34. GALAXY NOTE II LTE
  35. GALAXY S
  36. GALAXY S2
  37. GALAXY S3
  38. GALAXY S3 LTE
  39. GALAXY S3 MINI
  40. GALAXY S4
  41. GALAXY S4 LTE
  42. GALAXY S4 MINI
  43. GALAXY S4 MINI LTE
  44. GALAXY S5
  45. GALAXY S6
  46. GALAXY S6 EDGE
  47. GALAXY S6 EDGE PLUS
  48. GALAXY S7
  49. GALAXY S7 EDGE
  50. GALAXY S8
  51. GALAXY S8+
Apple
  1. IPHONE 4
  2. IPHONE 4S
  3. IPHONE 5
  4. IPHONE 5C
  5. IPHONE 5S
  6. IPHONE 6 PLUS
  7. IPHONE 6
  8. IPHONE 6S
  9. IPHONE 6S PLUS
  10. IPHONE 7
  11. IPHONE 7 PLUS
  12. IPHONE 8
  13. IPHONE 8 PLUS
  14. IPHONE SE
  15. IPHONE X
LG
  1. G FLEX
  2. G FLEX 2
  3. G PRO 2
  4. G3
  5. G3 DUAL
  6. G4
  7. G4 DUAL
  8. G5
  9. G6
  10. G6+
  11. NEXUS 5
  12. NEXUS 6
  13. NEXUS 6 PLUS
  14. NEXUS 9
  15. OPTIMUS G2
  16. V10
  17. V20
  18. V30+
Sony
  1. XPERIA XA1
  2. XPERIA XA1 PLUS
  3. XPERIA XA1 ULTRA
  4. XPERIA XA2
  5. XPERIA XA2 ULTRA
  6. XPERIA XZ
  7. XPERIA XZ PREMIUM
  8. XPERIA XZ1
  9. XPERIA XZ1 COMPACT
  10. XPERIA XZs
  11. XPERIA Z
  12. XPERIA Z ULTRA (3G)
  13. XPERIA Z ULTRA (LTE)
  14. XPERIA Z1
  15. XPERIA Z2
  16. XPERIA Z3
  17. XPERIA Z3 COMPACT
  18. XPERIA Z3+
  19. XPERIA Z3+ DUAL
  20. XPERIA Z5
  21. XPERIA Z5 COMPACT
  22. XPERIA Z5 DUAL
  23. XPERIA Z5 PREMIUM
  24. XPERIA Z5 PREMIUM DUAL
Huawei
  1. MATE 7
  2. MATE 7 (DUAL SIM)
  3. MATE 8
  4. MATE 9
  5. MATE 9 PRO
  6. MATE 10
  7. MATE 10 PRO
  8. NOVA 2i
  9. NOVA 2 PLUS
  10. P10
  11. P10 PLUS
  12. P10 LITE
HTC
  1. HTC 10
  2. ONE X9
  3. ONE E9
  4. ONE A9
  5. U11
  6. U11+
  7. U11 EYEs
  8. U ULTRA
Old trade-in devices models and their trade-in values are subject to different authorized resellers. Trade-in value may vary depending on the device condition. Please consult in-store staff for details.
Samsung and authorized resellers reserve the right to amend the list of eligible devices and their trade-in values at any time without prior notice.
The promotion period of this Promotion is between 16 March 2018 and 30 June 2018 (both dates inclusive), pre-order period customers between 8 March 2018 and 15 March 2018 can also eligible to this offer.