When playing videos in full screen on monitor, frame rate drop by half. What shoud I do?

Last Update Date : Apr 23. 2018

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Connect the monitor to the PC. Default resolution (1920x1080) is too large for the screen.  When playing videos on the monitor in full screen mode the frame rate appears to drop by half.

 

A: 
- Check your monitor's cable connections. The power cable should be plugged firmly into the back of the monitor and the wall socket or power strip. The monitor interface cable should be plugged firmly into your computer. If connections were loose, seating cables properly may resolve monitor screen quality issues.

- Replace your monitor's power and interface cable with different cables. Bad cables could cause the monitor to blink or flicker. Also, try plugging the power plug cable for the monitor into a different outlet.
- Disconnect your monitor and connect it to secondary PC. If the monitor problem persists on the secondary PC, the monitor itself may be damaged. f the blinking does not occur on the secondary PC, your computer is likely causing the issue.

- Uninstall recently installed software If the problem started after installing a new program remove it from your PC by clicking "Start," "Control Panel," "Add/Remove Programs," or "Programs and Features," and then selecting the program and choosing "Remove" or "Uninstall"

- Install new graphics card drivers. If your graphics card drivers are bad it can affect your display. Click "Start," right click "Computer," select "Manage" , "Device Manager," double click on "Display Adapters" right click on your graphics card and select "Update Driver." You can also select "Properties" to find out what kind of card you are using and search for a driver to install at the website of the graphics card's manufacturer

 

After you perform the steps in each method, test to see whether the problem is resolved. If problem persist, you may give us a call to arrange our Samsung Onsite technician for proper diagnose if its a hardware issue.

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