Why it takes a long time to upgrade Win 8 to Win 8.1 and sometimes it causes an error?

Last Update Date : Apr 23. 2018



▶ Symptoms-


1) Taking a long time to complete the upgrade
.  Number of WU is up to 108 for Windows 8, takes a long time, many errors during upgrade

2) Unexpected upgrade of IE (IE10 to IE11)
.  IE11 causes website compatibility issues especially in B2B

.  IE downgrade is not possible


▶ Response - Windows 8.1 update 

1) Just keep Win8 for customers who:

. Experienced an error during upgrading to Win8.1

. Don’t want to upgrade IE

2) If you want to upgrade to Win8.1


. Install KB2871389 (Patch will be provided, SW Update)

. Go to Store and install Windows 8.1 Update

※ KB2871389 Download URL
. For 64bit: http://www.microsoft.com/en-us/download/confirmation.aspx?id=40098

. For 32bit: http://www.microsoft.com/en-US/download/confirmation.aspx?id=40076

※ More Information
. When you click Install button to get Win8.1 Update in Store, if you see “Server error message”, just click Retry button

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us