Android 5.0: I cannot change to “Mute” in quick settings panel. How can I do that?

Last Update Date : Apr 23. 2018





With the introduction of Android OS 5.0, the interruption function is added and the concept of controlling ringing and notification has changed. Now if you don’t want to be interrupted by phone call ringing or SMS notification sound, please change the Interruption setting to: “Only allow priority interruptions or “Do not interrupt"


1. Tap Apps




2. Tap Settings




3. Tap Sound and notifications




4. Tap Interruptions




5. Tap the “On receiving calls and notifications”




6. Select the “Only allow priority interruptions or “Do not interrupt"





Interruptionssetting can be changed in quick panel, too.

1. Swipe the screen downward with 1 finger from notification bar



2. Tap 2 



3. Tap Interruptions and make your selection





Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us