Can’t transfer the note files from old devices to new S5

Last Update Date : Apr 23. 2018


: When trying to transfer the S-Note(S-Memo) files from old devices(Galaxy S3, S4, Note3 etc) to new Galaxy S5 using Kies tool or Smart Switch Mobile app, it does not work. What should I do?




: Solution technology and concept for S-Memo of Galaxy S5 is changed. 

Galaxy S5 supports the specific S Note application particularly for compatibility with S-Note or S-Memo files created at existing devices.
Thus, to use the S-Note or S-Memo files which there were already, please install the S Note application from Galaxy Essential and transfer the files with Kies or Smart Switch Mobile app. You can check the Memo or Note files via S Note app.


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