FOTA: Firmware Over The Air Upgrade requirement

Last Update Date : Apr 23. 2018

b 

 

 

Overview

 

-    FOTA stands for Firmware Over The Air.

-    This a process by which the end-user can update the handsets software “over the air”

-    There is no requirement for a connection with a pc system.

-    The process is available via both 3G and Wi-Fi networks ( - however if upgrade performed via

      the 3G network, downloading may incur additional charges)

 

 

Requirements

 

-    Stable network status (3G or Wi-Fi)

-    Enough battery capacity (More than 50%)

-    Enough memory space (At least 100MB in USB storage)

-    Samsung account (Create or sign in)

-    PLEASE DO NOT REMOVE the battery during upgrade

 

 

NOTE We only support software that has been authorised by Samsung.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us