Galaxy S8: What should I do if Iris recognition and Proximity sensor do not work properly?

Last Update Date : Apr 23. 2018

Please check you attach unofficial screen protectors (privacy protection films, tempered glass protectors, etc.) to your device.

     

Keep in mind do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers.

     

Doing so may cause the sensor to malfunction and the iris recognition LED may not turn off even when you are very close to it.

     

Additionally, dirt and debris on the iris camera, LED sensor, or proximity sensor may cause the device to have difficulty recognizing your irises.

 

 

 

 

 

Iris Scanner might not work properly due to environmental factors.

1 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us