Gear S3: How do I Restart the Gear if it does not Respond?

Last Update Date : Apr 23. 2018

If your Gear is unresponsive, please press and hold the Home key (Power key) for more than 7 seconds to restart it.



If the device still freezes after rebooting, as described above, please perform a factory data reset.



Please make backup copies of all important data stored on the Gear before performing factory data reset. Samsung is not responsible for any data loss.


      Turn the bezel clockwise until you see the Apps screen, then tap on

      (1.) Settings → (2.) Gear info → (3.) Reset Gear → (4.) the “Tick” symbol




If the problem is still not resolved, do contact a Samsung Service Centre.





Virtual and Screen Images are for reference only.


Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us