How do I delete all my personal information from my Samsung Galaxy Note3?

Last Update Date : Apr 23. 2018

Last updated: 16 January, 2014

 

 

Your Galaxy Note 3 allows you to delete all your personal information from the device. This lets you ensure your data is removed before sending the device for repair or giving the device to a friend or family member.

 

To delete your personal information, from the Home screen go to Menu  > Settings  > General  > Back up and reset .  If you would like to format your memory card as well place a check mark next to Format SD card.

 

Read the information provided then touch Reset device. If you have a security lock enabled on the device you will be prompted to enter the lock information before proceeding. Touch Delete all to delete all information and downloaded applications.

 

The process may take a few minutes while your device removes your personal data and restores the Android platform to its original state. You can reinstall any downloaded or purchased apps from the Google Play Store.

 

Remote Factory Reset

1. To enable the remote factory reset on the device, from the Home screen go to > Apps  > Google settings  > Android Device Manager > Allow remote factory reset > Activate.

 

2.    Sign into the Google account associated with the device you want to locate.

 

3.    Click Accept to allow the location date to be sent to Google.

 

4.    An interactive dialog box displays in the top left corner.

 

5.    Click Erase  then click Erase again to confirm deletion.

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

+852 36984698Hong kong

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

+852 21219088Samsung Pay

We’re available 24 hours a day, 7 days a week.

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us