How to backup mobile phone data via Samsung Kies?

Last Update Date : Apr 23. 2018

STEP 1. Download the latest version of Samsung Kies

You can save the data from your mobile phone to your computer in few steps.

 

 

It is highly recommended to turn off firewall and anti-virus software, if there is any on your PC, before doing the backup process.

 

 

Samsung Kies installation file can be downloaded at:
http://www.samsung.com/hk_en/support/usefulsoftware/KIES/JSP

 

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STEP 2. Install Samsung Kies to your PC

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2.1 Select the additional items you want to install along with Kies, and click Next.

 

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2.2 Click "Finish" to complete the installation and run Samsung Kies.

 

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STEP 3. Open Samsung Kies and you will see the below screen

 

 

 

3.1 Now, connect your mobile device with Kies via USB cable.

 

 

 

 

3.2 Once the connection is done successfully, the basic information of your device will be shown as below.

 

 

 

 

3.3 Click "Back up / Restore" tab.

 

  

 

 

3.4 Select the items you want to back up by ticking the checkbox(es).

 

 

 

 

3.5 Click "Backup".

 

 

 

 

3.6 During the backup process, the below screen is displayed. Please be patient and wait until the entire back up process completed.

 

 

STEP 4. At this stage, you can find all the backup files located at the folder path.

 

 

 

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Remarks:

If "Device No Response" is shown in the middle of the backup process, we suggest you to unplug the USB cable from you mobile device, restart it and the Samsung Kies as well. After Samsung Kies is restarted, re-connect the mobile device to Kies via the USB cable again.

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