How to fix Samsung GALAXY S3 no sound issue?

Last Update Date : Apr 23. 2018

Voice suddenly disappears when you are on call. The most likely reason is you tap the Hold button accidentally. Follow the steps below to resume the call:

 


1. Tap Unhold on the voice call screen.

 

   

 


2. If you still cannot hear the caller's voice after completing the above process, please back up your data (e.g contacts, messages, photos, etc) and undergo Factory Data Reset. Please click here to see the details.

 

 



3. If you are still having no sound issue, bring your mobile phone with original receipt and warranty certificate to Samsung Customer Service Centre for check. Please click here to view our centres for full details.

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