I keep getting an error when I try to register my gift card.

Last Update Date : Mar 22. 2018

If you get an error message when registering your gift card, please see below for possible causes and solutions.


1) 'The card has expired. Please check your card and try again.' → Please check the expiration date of your gift card. You cannot register or use an expired card.


2) 'The card number has been registered. Please check again.’ → The card number of your gift card has already been registered. Please check the gift card list.


3) 'The card number cannot be verified. Please check again.' → An incorrect card number was entered. Please enter your card number again.


4) 'This card cannot be registered in the store for the country where you are currently signed in.'
→ This error occurs when the country that issued a gift card does not match the country where you are trying to register
the card. Gift cards can only be used in the countries where they were issued.


5) If you do not get an error message but cannot register your gift card, please check your network connection. 6) If an error not listed above occurs, please contact our customer support centre (http://content.samsung.com).

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