If I have forgotten Pattern Lock, what should I do?

Last Update Date : Apr 02. 2018

If you forget your pattern lock, please reset your pattern lock with below instructions: 

1 Check whether you have already completed Google account setup on the device.
2 Check back up PIN code, if ‘Google account(1)’ is not available.
3 Do factory reset in the ‘Recovery mode(2)’ if both are not available.

Ensure that:

1 The device belongs to the customer (not lost or stolen)
2 Obtain customer consent that user data may be deleted

If you have forgotten your Pattern lock you can use your Google ID and password to log in. 

 

If you have forgotten Google Sign-in details, you can use a backup PIN to unlock, if you have setup one before. 

If I have forgotten Pattern Lock, what should I do?

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us