My Galaxy S5 makes a slight noise when shaking the device

Last Update Date : Apr 23. 2018

b 

 

Q: When shaking my Galaxy S5, there is occasionally a slight small noise from within inside of device. 
     Is my device faulty, what is the cause of the sound?

 

 

A : Your device is not faulty – the sound is due the Camera Lens Barrel required to operate the Auto Focus function.

Your Galaxy S5 supports the Auto Focus feature required for highquality and high resolution of camera.
The 16 MP Camera module “Lens Unit”, Image Sensor, and Auto Focus feature adjusts focus by moving the Lens Units up and down over the Image Sensor.
This enables Auto Focus speed and accuracy and helps in reducing battery usage.

However Camera module is fitted with a “Stopper” part to limit lens unit movement within the space for the Camera module.
When the Lens and Stopper touch, when shaking the Galaxy S5, a minute noise may occur – however this is normal due to the operation of the Auto Focus feature of camera.
The sound made may differ slightly by device types and model.

 

*More handy tips for your Samsung smartphones are now available on Smart Simulator.

For more details, please click here.

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us