What should I do if connection to S4 and Note 2 via Group Play app fail?

Last Update Date : Apr 23. 2018



"Group Play" in the Galaxy S4 works based on different connection technology from the existing platform on the Note 2.  So "Group Play" in Galaxy S4 is not compatible with other existing models and can only be connected between Galaxy S4’s.

Please follow bellow for different connection methods with other devices:

Group Play is available between devices that use the same Wi-Fi Access Point. –
Here shown between Note 2 and S3


Note : For existing models, “Group cast” or “Group Play” is the same feature.

Group Play: Galaxy S4
☞ One device is set to be the mobile Access Point via "portable Wi-Fi hot spots", other devices can connect to this
device via NFC feature.
On the receiving device, select the mobile AP of the group you want to join.



Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


+852 36984698Hong kong

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

+852 21219088Samsung Pay

We’re available 24 hours a day, 7 days a week.

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us