What to do when Mobile Network settings of LTE device do not have 4G but only 2G and 3G?

Last Update Date : Apr 12. 2018

First of all, Check with your Network operator that you have a compatible LTE provisioned SIM for your device to enable use of the LTE network or access to LTE mobile network setting. The LTE option in the network setting is only available for those operators that support LTE on their regional network. So, in where a Mobile network operator does not currently support LTE , the LTE option will not be displayed in Mobile Network settings of your device.


Otherwise, please upgrade your device software via Kies or FOTA to update list of LTE Network operators to include the Customers Network operator.


※ Where Network operator advises its LTE network is now “Live”, and the software for the device is updated in future in line with a specific operator now making LTE available for the region.



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