When I try to set new Microsoft Exchange ActiveSync account, it fails. What should I do?

Last Update Date : Apr 23. 2018

Please check that whether the account that you are using is supported in Microsoft Exchange ActiveSync.(EAS) Note that the service for Gmail account has been stopped in Microsoft EAS.
Therefore, please use another mail account other than G mail for a new Microsoft EAS.

 

 1

 

Reference : “Google has indicated that as of January 30, 2013, it intends to stop support for new EAS (Exchange ActiveSync) connections in some scenarios. EAS is a technology that helps you sync your email, calendar, and contacts across multiple devices (like your desktop, laptop, and tablet).

 

Please see http://support.google.com/a/bin/answer.py?hl=en-uk&hlrm=en-uk&hlrm=en&answer=2716936 for further information

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us