When trying to download attached 40MB file of E-mail, download booster doesn’t work.

Last Update Date : Mar 22. 2018

Q : even though I know download booster feature on Galaxy S5 support on contents over 30MB,
when trying to download attached 40MB file of E-mail, download booster doesn’t work. What’s the
problem?

A : It’s normal operation not faulty.
Download booster feature supports Hypertext Transmission Protocol (HTTP) 1.1 only.
E-Mail app use POP3 protocol and so download booster isn’t supported even though the content is over 30MB.

It can be activated in Play Store, Samsung Apps, Samsung Video , YouTube, Play Movies, Play Games,
Internet(S-Browser), Chrome (ChromeBrowser), Baidu etc NOT all applications
The feature cannot be used with other protocols, such as HTTPS or FTP.
So, it’s not supported regarding to attached files of E-mail , Streaming service like Dropbox , Twitter

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Get Samsung product support services through live chat:
Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays) : Open 24 Hours
TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12am
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

0800 333Macau

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12am
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday to Sunday (Including Public Holidays) 9am-12am

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us