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Samsung Launches Always-on Customer Services. A Full Upgrade of Customer Hotline and Online Support

# Mobile Device

Mar 28, 2019



Samsung will extend the service time of several customer services with effect from 1 April 2019.



 



Samsung Customer Service Hotline and Samsung Pay Hotline Extend Service to 12 a.m.



Starting from April 1, 2019, service hours of Samsung customer service hotline (+852 3698 4698) for enquiries about mobile and computing devices will be extended to Mondays to Sundays and public holidays from 9 a.m. – 12 a.m. (original operating hours: Mondays to Fridays 9 a.m. – 8 p.m. and Saturdays, Sundays and public holidays from 9 a.m. – 6 p.m.). The operating hours have been greatly lengthened by 40 percent to make it more convenient for customers’ inquiry. Meanwhile, Samsung Pay customer services hotline (+852 2121 9088) will be extended from 9 a.m. – 10 p.m. to 9 a.m. – 12 a.m. every day. The operating hours of Samsung customer hotline for TV, AV and appliances will remain unchanged.



 



24 Hours Seamless Online Support Strengthened by Live Chat and Email Services



Live Chat that provides instant text message support is no longer limited between Mondays to Saturdays: 9 a.m. 6 p.m., but it is also available to customers for 24 hours, offering seamless provision of information. Users can access to the Live Chat Service through Samsung official website (www.samsung.com/hk), Samsung Live Chat support website (livechat.support.samsung.com/Customer_new/HK), or Samsung Member app around the clock to enjoy the instant communication service.



 



In the Meantime, Email support service  (https://www.samsung.com/hk_en/support/email/) will extend to operate 24 hours. General inquiries and technical support will be replied within 24 hours.



 



Table of Samsung Customer Supporting Service Operating Hours Updates:


























Services



New Operating Hours Since 1 April 2019



Samsung Customer Services Hotline Mobile and Computing Devices enquiries



Monday to Sunday & Public Holidays:



9 a.m.-12:00 a.m.



Samsung Pay Customer Services Hotline



Live Chat Support



Monday to Sunday & Public Holidays:



24 hours



Email Support



Monday to Sunday & Public Holidays:



Reply within 24 hours