How to solve No sound or Image distortion after changing HDMI UHD color settings?

Last Update Date : Apr 23. 2018

b 

 

How to solve No sound or Image distortion after changing HDMI UHD color settings?

 

[ Symptom ]

 - When customer changes the settings of HDMI UHD color settings (MENU → PICTURE → PICTURE OPTIONS),

   TV does not have sound or image gets distored.

 

[ Affeced Model ]

 - 2014 UHD TV : HU7000, HU8500, HU8550, HU8700, HU9000

 

A:

 - 2014 UHD TVs are designed to support HDMI 2.0 specification which could accept UHD 50P/60P 4:4:4 and

   4:2:2 signals. If customer want to connect the devices with 50P/60P of UHD resolution, they need to change

   HDMI UHD color settings to "ON".

   However customer set it to "ON" with normal devices, TV might not have sound or proper picture.

 

 ■ How to change the settings of HDMI UHD color.

    1) Go to MENU and select PICTURE, PICTURE OPTION

        Picture option 

 

    2) Select HDMI UHD Color and then change the option to "On"

        HDMI UHD Color 

 

    3) Make sure to unplug the selected HDMI cable.

        HDMI UHD color 2 

 

    4) Then TV shows "HDMI UHD Color" on Info Banner.

        HDMI UHD Color on Info banner 

 

      ※ If customer has weird sound and picture issues after changing "HDMI UHD Color" settings,

          please change it to "Off"

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us