Samsung
Trade Up

Enjoy a new hassle-free way to process your old smartphone and smart devices trade up with the new Samsung Trade Up services

Galaxy S20 trade up
Samsung launches a new trade up service. Buy a designated Samsung device+ any time and arrange a pick-up of your old phone or smart devices at your doorstep via the Samsung Trade Up website afterward. Get started with a new convenient way of trade up now.

Trade Up Service For Virtually Any Smartphone

Visit the Samsung Trade Up Website to check out the Trade up value# of your old device

Data Transfer

Don’t forget to transfer your data from your old mobile before we pick it up.

You can make your own data transfer via Smart Switch, or we can help you transfer your data across platforms!

Book our data transfer service online and we’ll transfer everything for you (including your phonebook, photos, music, messages and WhatsApp data).
Cross-platform data transfers between Android and iOS devices are just as easy too.

To transfer WhatsApp data, please contact a staff member at one of our customer service centers.

Smart Switch

To transfer WhatsApp data, please contact a staff member at one of our customer service centers.

Choose your new Galaxy

Galaxy
S20 | S20+ | S20 Ultra 5G

Galaxy Tab S6 Lite

Frequently asked questions

  • About Samsung Trade Up
  • Trade Up Value
  • Old Device Condition
  • Payment
  • Device Collection
  • Process Duration
  • Eligible Trade Up Device
How does the program work?
Samsung Trade Up Program is a device trade-in program provided by Samsung and its trade-in partner to offer customers an opportunity to receive monetary value for trading in their eligible devices when they purchase a new Samsung mobile, tablet, smart watch or notebook PC. Customers can purchase the new Samsung mobile, tablet, smart watch or notebook PC via any Authorized Resellers / Authorized Distributors to qualify for the Samsung Trade Up program. Customers may participate in this program via our dedicated trade up portal or mobile application.

To participate in this program, customers must complete a simple device diagnostic assessment to determine the value of their eligible device for trade up. Our trade-in partner will then arrange a pick-up service to your address to make a final physical assessment of the device and determine the final trade up value. Customers will receive payment for their trade up device via bank transfer to their Hong Kong bank account. The end to end process will generally take 7 business days.
Who can take part in the program?
Anyone who is at least 18 years of age and resides within Hong Kong.
Can I process any smartphone, tablet, smart watch or notebook PC trade up?
You can only process the trade up with eligible smartphones, tablet, smart watches or notebook PC. You can check if your device is eligible via our dedicated trade up portal.

Samsung and its trade-in partner reserve the right to make changes to the list of eligible smartphone, tablet, smart watch or notebook PC models at any time without prior notice.
Can I process more than one device trade up at a time?
Each transaction is limited to one eligible trade up device.
Are there any new purchase requirements for my device trade up?
Yes. To trade up a device, you will need to purchase a new eligible Samsung device from any authorized dealers in Hong Kong, and retrieve the IMEI or serial number of your new Samsung device before you can proceed with the trade up transaction. Models of New eligible Samsung device which may change from time to time, please visit our dedicated trade up portal for further details. To retrieve the IMEI or serial number of your new Samsung device, simply dial *#06# on your mobile device, or, get the serial information from the Setting > About section on your device.
Do I need to remove screen lock/pin lock from my device?
Yes, you need to remove all of your device’s security locks (Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Samsung account/iCloud/Android or Google Smart Lock) prior to handing over your trade up device to our trade-in partner.

We recommend that you reset your device back to factory default settings so as to delete all personal data. You can use Samsung Smart Switch to transfer data from your old phone to your new phone, or book the Data Transfer Service at Samsung Service Centers. For details, please refer to https://www.samsung.com/hk_en/apps/smart-switch/

Please ensure you back up your data before resetting your device to factory default settings.
Do I have to remove all accessories from my device (including but not limited to screen protector and back cover) for the diagnostic assessment via the Samsung Trade Up app?
Yes, this is to ensure that you get the best value for your device through the diagnostic assessment.
Do I have to send in my device accessories? (headset, charger, cables, etc.)
No. All we need from you is your device (inclusive of battery). You do not need to send in the in-box accessories or packaging.

You must remove your SIM card and/ or any micro SD card on your device before handing your device to our trade-in partner. If a SIM card and/ or any micro SD card is still in your device, it will be destroyed upon receipt to protect any personal data.
I bought my current device outside Hong Kong. Can I trade this in?
Yes, you can. However, the monetary value of that particular device may different from the recommended value of the program.
Do I have to provide any proof of purchase for my new Samsung device?
Yes. You must provide a copy of the purchase invoice / sales receipt of the new Samsung devices via our dedicated trade up portal or mobile application. The purchase invoice / sales receipt shall clearly indicate the purchase date and model of your new Samsung device, and the name of the authorized reseller.

Samsung and trade-in partner reserve the right to reject any new Samsung device where it has reasonable grounds to believe such device does not meet any requirement of this Program.
How can I check the status of my trade up?
Trade-in partner will update you on the trade up progress of your device via email.

Alternatively, you can contact trade-in partner’s Customer Support Centre at +852 2361 3168 during Monday – Friday (except Public Holidays) 09:30 to 17:30 or email to HK.SamsungTradeUp@ahsdevice.com for assistance.
Can I cancel the trade up of my device?
You can cancel the trade up of your device at any time before you have confirmed the transaction with our trade-in partner inspection staff.

Once you have confirmed the transaction, any request for cancellation of trade up of your device and return of your device and/or any data or information contained in such device will no longer be accepted.

However, in the event the inspected value of your device is different from the original quoted value and you do not accept that revised value upon inspection, you can still decline the revised value and cancel the transaction. Our trade-in partner will then return the device to you.
Do you keep my information safe and secure?
Yes. Your personal information is kept safe and secure, and our trade-in partner will only collect, use and disclose your personal information in accordance with the requirements of Personal Data (Privacy) Ordinance (Cap. 486 of the laws of Hong Kong) and its Privacy Policy.

All devices will undergo a data wipe process using tools by Blancco, an international data security company, to ensure that all data stored on the devices are deleted.

In the case of SIM cards and/or micro SD cards being left on the collected devices, trade-in partner will destroy them upon receipt of devices so as to protect any personal data.
What is the trade up value of my device?
You can obtain an estimate of the trade up value of your device through our dedicated trade up portal or mobile application. The estimate of the trade up value will be provided upon completion of your own assessment in the dedicated trade up portal or mobile application. The final trade up value, however, will be determined by trade-in partner after physical assessment of your trade up device.
How is the value determined for my device?
For the estimated value of trade up of your device via our dedicated trade up portal and mobile application, it will be determined by the model type and your assessment of the device condition. The final value however will be determined by trained technicians from trade-in partner.
Will I receive the quoted value as shown in the Samsung Trade Up mobile application?
You will receive an estimated value as shown in our dedicated trade up portal or mobile application provided that trade-in partner’s inspection of your device is the same as that of the diagnostic assessment via the dedicated trade up portal or mobile application.

However, if trade-in partner’s inspection of your device is different from that of the diagnostic assessment via the dedicated trade up portal or mobile application, trade-in partner will revise the estimated value accordingly.
What happens if the inspected value is different from the original quoted one?
In such cases, you can choose to accept or reject the revised quote.

In the event that you accept the revised quote, you will receive the payment within approximately 3 business days.

In the event that you reject the revised quote, trade-in partner will not collect the device and your trade up order would be cancelled. No fee would be charged.
Is the inspected value the final quote for my device?
Yes. If you have accepted the inspected value, you will receive the payment within approximately 3 business days from the date the trade-in partner inspection staff collected your device.
My device is not working or cannot be powered up. Can I trade it in?
If your device is no longer working or cannot be powered up, you cannot trade it in.
My device has some defects. Can I trade it in?
If your eligible device for trade up has some defects, you will not be entitled to the full trade up value of the device. Refer to the next question for the list of defects that will affect the residual value of your trade up device.
What are the defects that will affect my trade up value?
Mobile/Tablet
  1. Is the device not able to be unlocked or to be logged out of device accounts (Samsung, Google, Apple ID.)?
  2. Are there issues with the device surface (e.g. back casing scratches, chips on side frames, etc)?
  3. Is the device bent?
  4. Are there issues with the touch screen, Wi-Fi, Face ID, fingerprint sensor, buttons or charger functionality?
  5. Does the device have any signal issues or call-related problem?
  6. Does the device have any issues powering up or functioning normally?
  7. Does the device have internal screen damage (e.g. screen flickering, discolouration, no display, vertical line(s), dead pixels, obvious signs of liquid damage, etc)?
  8. Does the device surface have any cracks or is the S Pen missing?

Smart Watch
  1. Does the device have any issues powering up or functioning normally?
  2. Is the device not able to be unlocked or to be logged out of device accounts (Samsung, Google, Apple ID.)?
  3. Is the device not able to connect with mobile phones?
  4. Are there issues with the touch screen, heart rate sensor, buttons or charging functionality?
  5. Does the device have internal screen damage (e.g. screen flickering, discolouration, no display, vertical line(s), dead pixels, obvious signs of liquid damage, etc)?
  6. Does the device surface have any cracks?
  7. Are there issues with the device surface (e.g. scratches, chips on side frames, etc)?
How do I receive my trade up payment? How long will it take?
Once your trade up device has been inspected and assessed by trade-in partner’s technician, and the inspection result is consistent with the original description of your trade up device via our dedicated trade up portal or mobile application, you will receive payment from our trade-in partner of the amount stated on the e-mail quotation in your local bank account within approximately 3 business days from the date trade-in partner sends you an email to confirm receipt of your device.
Who should I contact if I need any help on the transaction?
Please contact trade-in partner’s Customer Support Centre at +852 2361 3168 during Monday – Friday (except Public Holidays) 09:30 to 17:30 or email to HK.SamsungTradeUp@ahsdevice.com for assistance.
Can I request for alternate modes of payment?
No, payments are only made via Bank Transfer to a local bank account that you have provided to trade-in partner.
What if I do not have any bank account number?
You will not be able to take part in this program, as trade-in partner can only make payment to you via Bank Transfer to the local bank account that you have provided to them.
What if my bank account is not a local bank account?
You will not be able to take part in this program as trade-in partner can only make payment to you via Bank Transfer to the local bank account that you have provided to them.
I received an email saying that my payment will be made, but I haven’t received it. What do I do?
Please wait for up to 3 business days for the bank to process your payment. In the event that you do not receive payment after 3 business days from the date of trade-in partner’s email stating that payment will be made to you, please contact trade-in partner’s Customer Support Centre at +852 2361 3168 during Monday – Friday (except Public Holidays) 09:30 to 17:30 or email to HK.SamsungTradeUp@ahsdevice.com for assistance.
What do I do if I do not receive any update on my transaction?
Please contact trade-in partner’s Customer Support Centre at +852 2361 3168 during Monday – Friday (except Public Holidays) 09:30 to 17:30 or email to HK.SamsungTradeUp@ahsdevice.com for assistance.
How long will it take to collect my device?
Trade-in partner will contact you in 3 business days to arrange trained technician for a door-to-door visit to your address to perform the device inspection and collect you device.
What happens if the quote expires before trade-in partner collects my device?
Trade-in partner will contact you in 3 business days from the date you received the quote to arrange a door-to-door visit. If you did not receive any door-to-door visit arrangement from trade-in partner within 7 business days from the date you received the quote, please contact trade-in partner’s Customer Support Centre at +852 2361 3168 during Monday – Friday (except Public Holidays) 09:30 to 17:30 or email to HK.SamsungTradeUp@ahsdevice.com for assistance.
How do I send my device to trade-in partner?
Trade-in partner’s trained technician would make a door-to-door visit to your address and perform the device inspection. If you have accepted the inspected value, they will collect the device and bring it to their facility.
Is there a cost for the door-to-door pick-up service?
No, trade-in partner will pay for the service.
Can you collect my device from outside of Hong Kong?
No, our trade-in partner will only collect trade up devices from locations within Hong Kong.
What do you do with my device?
All devices collected by trade-in partner will undergo a data wipe process upon receipt so as to ensure all data stored on the device is deleted.

If your device cannot be economically repaired, it will be recycled in an environmentally responsible way and in compliance with the requirements of Waste Disposal Ordinance (Cap. 354 of the laws of Hong Kong) and related regulations.
How do I turn off or remove “Find My iPhone”, “Find My iPad”, “iCloud”, “Gmail”, “Google account”, “Samsung account” or “Find My Mobile”?
How do I find the IMEI number on my device?
The easiest and quickest way to get your 16-digit IMEI number is by dialing *#06# on your device.
E.g.: 352003090674381/01 – please omit the / and 0
How long is the inspection process?
The inspection would be conducted by trade-in partner’s trained technician and would usually take about 5-15 minutes. You will be informed of the inspected value after the inspection.
How long will the process take from the time trade-in partner collects my device to the time I receive the payment?
You will receive the payment via bank transfer to the local bank account you have provided within 3 business days.
Eligible Trade Up Device List
  • Samsung
    •    •    Galaxy S5, S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8│S8+, S9│S9+, S10e│S10│S10+
    •    •    Galaxy Note Edge, Note3, Note4, Note5, Note8, Note9, Note10, Note10+
    •    •    Galaxy A5, A5(2015, 2016, 2017), A6+, A7(2016, 2017, 2018), A8+, A8 Star, A8s, A9, A20, A20s, A40s, A50s, A60, A70, A80
    •    •    Galaxy C5, C5 Pro, C7, C7 Pro, C9 Pro
    •    •    Galaxy J5, J5 Prime, J6, J7, J7 Prime
    •    •    Galaxy Tab A, A2, Tab Pro, Tab2, Tab3, Tab 4, Tab S, S2, S3, S4
    •    •    Galaxy Note8.0, Note10.1, Note Pro 12.2
    •    •    Galaxy Watch, Watch Active, Gear S2, S3, Sport
  • Apple
    •    •    iPhone 5, 5C, 5S, SE, 6, 6+, 6s, 6s+, 7, 7+, 8, 8+, X, Xs, Xs Max, XR, 11, 11 Pro, 11 Pro Max
    •    •    iPad 2, 3, 4, 5, 6, Air 1, Air 2, Air 3, Mini 1, Mini 2, Mini 3, Mini 4, Mini 5
    •    •    iPad Pro, Pro2, Pro 3
    •    •    Watch Series 1, 2, 3, 4
  • LG
    •    •    V10, V20, V30
    •    •    G4, G4 Dual, G5, G6, G6+, G7 ThinQ, G7+ ThinQ
    •    •    Q6+
  • SONY
    •    •    Xperia Z3+, Z5, Z5 Compact, Z5 Premium
    •    •    Xperia X, X Compact, X Performance, XZ, XZ Premium, XZs, XZ1, XZ1 Compact, XZ2, XZ2 Compact, XZ2 Premium, XZ3
    •    •    Xperia 1, 5, 10, 10 Plus
  • Huawei
    •    •    Mate8, 9, 9 Pro, 10, 10 Pro, 20, 20 Pro, 20X 20 Porsche Design
    •    •    P10, 10+, 20, 20 Pro, 30, 30 Pro
    •    •    nova 2i, 2+, 3, 3e, 3i, 4
  • XiaoMi
    •    •    RedMi 1S, 2, 3S, 4X, 5, 5+, 6, 7, Note, Note 2, 3, 4, 4X, 5, 6 Pro, 7
    •    •    XiaoMi A1, A2, Mix2, Mix2S, Mix 2 Unibody, Mix3, Max, Max 2, Max3
    •    •    XiaoMi 2S, 3, 4i, 5, 5S+, 6, 8, 8 Pro, 8 Lite, 9T, Note, Note2
    •    •    POCOPHONE F1
  • Garmin
    •    •    Fenix3, Forerunner 235, Vivoactive 3


Eligible Trade Up Mobile List may update from time to time. For the latest list, please refer to our dedicated trade up portal or mobile application.
+ Eligible devices: Samsung Galaxy Fold, Galaxy Z Flip, Galaxy S20│S20+│S20 Ultra, Galaxy Note10 Lite | Note10│Note10+, Galaxy S10e│S10│S10+, Galaxy A71, Galaxy A51, Galaxy Tab S6 Lite, Galaxy Tab S6, Galaxy Tab S5e, Galaxy Watch, Galaxy Watch Active2
^ The IMEI / Serial number of the newly purchased Samsung device is required; each IMEI / Serial number can be used once only.
# All Trade up values are subject to a final evaluation result from the Samsung Trade Up Website.

This service is available in Hong Kong only.