Samsung Trade Up

Enjoy a new hassle-free way to trade-in your old phone with the new Trade Up for Samsung app and get a Smart Octopus rebate of up to HK$300.

Go to Galaxy S9/S9+ buy page
Samsung and Brightstar are revolutionizing how you trade-in. Buy a designated Samsung device+ any time and arrange a pick-up of your old phone at your doorstep via the Trade Up for Samsung app afterward. Get started with a new convenient way of trade-in now.

Download the Trade Up for Samsung app to check out the Trade-in value* of your old device

Data Transfer

Don’t forget to transfer your data from your old mobile before we pick it up.

You can make your own data transfer via Smart Switch, or we can help you transfer your data across platforms!
Book our data transfer service online and we’ll transfer everything for you (including your phonebook, photos, music, messages and WhatsApp data).
Cross-platform data transfers between Android and iOS devices are just as easy too.

Learn More

To transfer WhatsApp data, please contact a staff member at one of our customer service centers.

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To transfer WhatsApp data, please contact a staff member at one of our customer service centers.

Choose your new Galaxy

Galaxy S9 | S9+

Galaxy A8 Star

Frequently asked questions

  • About Samsung Trade Up
  • Trade-in Value
  • Old Device Condition
  • Payment
  • Device Collection
  • Process Duration
  • Eligible Trade-in Device
  • Others
How does the programme work?
Samsung Trade Up Programme, provided by Brightstar Asia. Ltd. (“Brightstar”), gives customers the opportunity to receive monetary value for trading in their eligible devices when they purchase a new Samsung mobile. Customers can purchase the new Samsung mobile via any channel to qualify for the Samsung Trade Up programme. Customers may participate in this programme via the Trade Up for Samsung app which can be downloaded from Google Play Store or Apple App Store.

To participate in this programme via the Trade Up for Samsung app, customers must complete a simple device diagnostic assessment (via Trade Up for Samsung app) to determine the value of their eligible trade-in device. Brightstar will then arrange to collect the trade-in device at the customer’s convenience from their address on file to make a final physical assessment of the device and determine the final trade-in value. Customers will receive payment for their trade-in device via bank transfer to their Hong Kong bank account. The end to end process will generally take between 7-10 business days. The Samsung Trade Up Programme offers customers the flexibility to purchase the new Samsung mobile from their preferred retail channel and the convenience of trading in their eligible devices from the comfort of home. More details of how this programme via the Trade Up for Samsung app works are covered in this FAQ.
Who can take part in the program?
Any persons who is at least 18 years of age and resides within Hong Kong.
Can I trade-in any smartphone or tablet?
You can only trade in eligible smartphones. You can check if your device is eligible via our Trade Up for Samsung app.

Samsung reserves the right to make changes to the list of eligible smartphone models at any time without prior notice.
Can I trade-in more than one device at a time?
Each transaction is limited to one eligible trade-in device.
Are there any new purchase requirements for trading in my device?
Yes, you will need to purchase a new Samsung mobile device and retrieve the IMEI number of your new Samsung mobile device before you can proceed with the trade-in transaction. To retrieve the IMEI of your new Samsung mobile device, simply dial *#06# on your device.
Do I need to remove screen lock/pin lock from my device?
Yes, you need to remove all of your device’s security locks (Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Samsung account/iCloud/Android or Google Smart Lock/Carrier activation locks) prior to handing over your trade-in device to Brightstar.

We recommend that you reset your device back to factory default settings so as to delete all personal data. Please ensure you back up your data before resetting your device to factory default settings.
Do I have to remove all accessories from my device (including but not limited to screen protector and back cover) for the diagnostic assessment via the Trade Up for Samsung app?
Yes, this is to ensure that you get the best value for your device through the diagnostic assessment.
Do I have to send my SIM card along with my device?
No, you must remove your SIM card before handing your device to Brightstar. If a SIM card is still in your device, it will be destroyed upon receipt to protect any personal data.

Please also remove any micro SD card on your device before handing your device to Brightstar. Similarly, Brightstar will destroy the micro SD card upon receipt if it is still in your device to protect any personal data.
Do I have to send in my device accessories? (headset, charger, cables, etc.)
No. All Brightstar needs from you is your device (inclusive of battery). You do not need to send in the in-box accessories or packaging.
I bought my current device outside Hong Kong. Can I trade this in?
Yes, you can.
Do I have to provide any proof of purchase for my trade-in device?
No, but Brightstar’s terms and conditions require you to acknowledge that you are the owner of your device and entitled to trade-in your device.

Brightstar reserves the right to reject any trade-in device where they have doubts as to the origin of the device.
How can I check the status of my trade-in?
Brightstar will update you on the trade-in progress of your device via email.

Alternatively, you can contact Brightstar’s Customer Support Centre at 2980 8049 during the following hours:
Monday – Friday (except Public Holidays) 0930 to 1730
or email to HK.SamsungTradeUp@brightstar.com for assistance.
Can I cancel the trade-in of my device?
You can cancel the trade-in of your device at any time before the Brightstar courier collects your device. Once Brightstar’s courier has collected your device, Brightstar will not honour any request for cancellation of trade-in of your device and return of your device and/or any data or information contained in such device.

However, in the event the inspected value of your device is different than the original quoted value, you can choose to reject the revised quote based on the inspected value and the device will be returned to you.
What is the trade-in value of my device?
You can obtain an estimate of the trade-in value of your device through the Trade Up for Samsung app which can be downloaded on the Google Play Store or Apple App Store. The trade-in value estimate will be quoted upon completion of the diagnostic assessment via the Trade Up for Samsung app. The final trade-in value will be determined by Brightstar after physical assessment of your trade-in device.
How is the value determined for my device?
For trade-in of devices via the Trade Up for Samsung app, the estimated value is determined by the model type and device condition upon evaluation via the Trade Up for Samsung app and the final value is determined by trained technicians from Brightstar.
Will I receive the quoted value as shown in the Trade Up for Samsung app?
You will receive the quoted value as shown in the Trade Up for Samsung app provided that Brightstar’s inspection of your device is the same as that of the diagnostic assessment via the Trade Up for Samsung app.

However, if Brightstar’s inspection of your device is different from that of the diagnostic assessment via the Trade Up for Samsung app, Brightstar will revise the quote accordingly.

In such cases, you will receive an email from Brightstar with the revised quote along with reasons for the revised quote. You will have up to 14 calendar days from the date of Brightstar’s email with the revised quote to accept or reject the revised quote.

Upon your acceptance of the revised quote, you will receive the payment within approximately 3 business days.

If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive the payment of the revised value in the local bank account you have provided Brightstar within approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days of your rejection of the revised quote.

All costs relating to the return of trade-in device will be borne by Brightstar.
What happens if the inspected value is different from the original quoted one?
In such cases, you will receive an email from Brightstar with the revised quote along with details about why the value is different. You will have up to 14 calendar days to accept or reject the revised quote.

Upon your acceptance of the revised quote, you will receive the payment within approximately 3 business days.

If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive the payment of the revised value in the local bank account you have provided Brightstar within approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days of your rejection of the revised quote.

All costs relating to the return of trade-in device will be borne by Brightstar.
Is the inspected value the final quote for my device?
Yes. You will have up to 14 calendar days from the date of Brightstar’s email with the revised quote to accept or reject the revised quote.
My device is not working or cannot be powered up. Can I trade it in?
If your device is no longer working or cannot be powered up, you cannot trade it in.
My device has some defects. Can I trade it in?
If your trade-in eligible device has some defects, you will not be entitled to the full trade-in value of the device. Refer to the next question for the list of defects that will affect the residual value of your trade-in device.
What are the defects that will affect my trade-in value?
  1. Device cannot be charged or powered on
  2. Screen cracks and/or touch screen not working
  3. Volume Up, Volume Down, Mute, Power, Home button and or any other device keys cracked or damaged
  4. Poor Device Housing condition including without limitation cracks, fractures and bends
  5. Screen discolouration
  6. Swollen battery
  7. For Galaxy Note Series devices only, damaged S Pen including without limitation broken S Pen, cracks or chips on S Pen, broken S Pen tip and broken S Pen button.
How do I receive my trade-in payment? How long will it take?
Once your trade-in device has been received and assessed by Brightstar to be consistent with the original description of your trade-in device via the Trade Up for Samsung app, you will receive payment from Brightstar of the amount stated on the e-mail quotation in the local bank account you have provided Brightstar within approximately 3 business days from the date Brightstar sends you an email to confirm receipt of your device and issuance of payment to you.

Upon receipt of your trade-in device, if Brightstar’s inspection of your trade-in device is different from that of the diagnostic assessment via the Trade Up for Samsung app, Brightstar will revise the quote and email you a revised quote based on the inspected value and reasons for the revised value. You will have up to 14 calendar days from the date of Brightstar’s email stating the revised quote to accept or reject the revised quote.

In the event you accept the revised quote, you will receive the payment from Brightstar via bank transfer to the local bank account you have provided Brightstar within approximately 3 business days.

If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive Brightstar’s payment of the revised value in the local bank account you have provided Brightstar within approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days of your rejection of the revised quote.

All costs relating to the return of trade-in device will be borne by Brightstar.
Who should I contact if I need any help on the transaction?
Please contact Brightstar’s Customer Support Centre at 2980 8049 on
Monday – Friday (except Public Holidays) 0930 to 1730
or email to HK.SamsungTradeUp@brightstar.com for assistance.
Can I request for alternate modes of payment?
No, payments are only made via Bank Transfer to a local bank account that you have provided to Brightstar.
What if I do not have any bank account number?
You will need to obtain a local bank account as Brightstar can only make payment to you via Bank Transfer to the local bank account that you have provided to them.
What if my bank account is not a local bank account?
You will not be able to take part in this programme via the Trade Up for Samsung app as Brightstar can only make payment to you via Bank Transfer to the local bank account that you have provided to them.
I received an email saying that my payment was made, but I haven’t received it. What do I do?
Please wait for up to 3 business days for the bank to process your payment. In the event that you do not receive payment after 3 business days from the date of Brightstar’s email stating that payment has been made to you, please contact Brightstar’s Customer Support Centre at 2980 8049 during the following hours:
Monday – Friday (except Public Holidays) 0930 to 1730
or email to HK.SamsungTradeUp@brightstar.com for assistance.
What do I do if I do not receive any update on my transaction?
Please contact Brightstar’s Customer Support Centre at 2980 8049 on
Monday – Friday (except Public Holidays) 0930 to 1730
or email to HK.SamsungTradeUp@brightstar.com for assistance.
How long will it take to send my device to Brightstar?
Upon Brightstar’s courier’s confirmation of collection of your device, Brightstar will typically receive the device within 3 business days.
How will you know it is my device?
When you ship the device to Brightstar, you need to ensure that you include the 'Customer Coupon' inside the packaging. This coupon contains unique information that enables us to recognise the device with the customer.
What happens if the quote expires before Brightstar receives my device?
If you have sent your device within 14 days of the date of Brightstar’s Quote Confirmation Email, please contact Brightstar by emailing to HK.SamsungTradeUp@brightstar.com to inform them that your device has been handed over to them so that they can keep the quote valid.
What happens if I send in a device different from the one for which I received a quote?
As long as it is an eligible device, you will receive an e-mail with a revised quote for your device based on Brightstar’s inspection at their facility. You will have 14 calendar days to accept or reject their revised offer.
Is there a cost for sending my device to you? Is there a cost for sending it back to me?
No, Brightstar will pay for the collection of your device from your address to their facility.

If you request for your device to be sent back to you because of the revision of quotation due to the difference in Brightstar’s inspection and the diagnostic assessment via the Trade Up for Samsung app, Brightstar will pay for the delivery cost.
How do I send my device to Brightstar?
You will have a complimentary return kit shipped to you in Hong Kong for you to package and return your device for free.
Can you collect my device from outside of Hong Kong?
No, Brightstar can only collect trade-in devices from locations within Hong Kong .
How long is the inspection process?
The inspection process is typically completed within 3 business days of Brightstar’s receipt of your device.
How long will the process take from the time Brightstar receives my device to the time I receive the payment?
From the time Brightstar receives your device, they will complete inspection of your device within 3 business days and if they conclude that your device is in the condition as assessed by the Trade Up for Samsung app, they will make the payment via Bank Transfer to the local bank account that you have provided within 3 business days. If Brightstar’s inspection of your trade-in device is different from that of the diagnostic assessment via the Trade Up for Samsung app, Brightstar will revise the quote and email you a revised quote based on the inspected value and reasons for the revised value. You will have up to 14 calendar days from the date of Brightstar’s email stating the revised quote to accept or reject the revised quote.

Once you accept the revised quote, you will receive the payment via bank transfer to the local bank account you have provided within 3 business days.
Eligible Trade In Device List
  • Samsung
    •    •    Galaxy S5, S6, S6 Edge, S6+, S7, S7 Edge, S8│S8+
    •    •    Galaxy Note 4, Note 5, Note 8
    •    •    Galaxy A3, A5, A7, A9
    •    •    Galaxy C5, C7, C9 Pro
  • Apple
    •    •    iPhone 5, 5C, 5S, SE, 6, 6+, 7, 7+, 8, 8+, X
  • Huawei
    •    •    Mate 9, 9 Pro, 10, 10 Pro, 10 Pro Porsche Design
    •    •     P10, 10 Plus, 10 Lite, 20, 20 Plus, 20 Lite
  • LG
    •    •    G6, G6+, G7+
    •    •    V20, V30+
  • SONY
    •    •    Xperia XZ Premium, XZ1, XZ Compact, XZ2, XZ Compact
  • HTC
    •    •    HTC 10, U11, U11+, U Ultra
Does Brightstar keep my information safe and secure?
Yes. Your personal information is kept safe and secure, and Brightstar will only collect, use and disclose your personal information in accordance with Brightstar’s Privacy Policy. Please click here for Brightstar’s Privacy Policy.

All devices will undergo a data wipe process to ensure that all data stored on the devices are deleted.

In the case of SIM cards and/or micro SD cards being left on the collected devices, Brightstar will destroy them upon receipt of devices so as to protect any personal data.
What do you do with my device?
Your device will be thoroughly inspected by Brightstar’s technician to assess its condition.

All devices collected by Brightstar will undergo a data wipe process upon receipt so as to ensure all data stored on the device is deleted.

If your device cannot be economically repaired, it will be recycled in an environmentally responsible way.
How do I turn off or remove “Find My iPhone”, “Find My iPad”, “iCloud”, “Gmail”, “Google account”, “Samsung account” or “Find My Mobile”?
How do I find the IMEI number on my device?
The easiest and quickest way to get your 16 digit IMEI number is by dialling *#06# on your device. Eg : 352003090674381/01 – please omit the / and 0

+ Eligible devices: Samsung Galaxy S8│S8+, S9│S9+, Note 8, A8 Star, A8+, A6+, C8

^ The IMEI number of the newly purchased Samsung device is required; each IMEI number can be used once only.

*All Trade-in values are subject to a final evaluation result from the Trade Up for Samsung app.

This service is available in Hong Kong only. 

Terms and Conditions

This page, together with our Privacy Policy, tells you information about us and the legal terms and conditions (the “Terms”) on which you trade in your trade-in eligible mobile phone and/or tablets (the “Devices”) via our website https://reuserecycle-samsung-hk.brightstar.com (“Site”).

These Terms will apply to any contract between Brightstar Asia Limited., a company registered in Hong Kong and with registered office at 23 Man Lok Street, Gemstar Tower 16/F Units A&B Hung Hom, Kowloon, Hong Kong (referred to herein as “us”, “our” and “we”) for the trade in of Devices by you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before trading in any Devices via our Site. Please note that before trading-in a Device by placing an order on our Site you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to trade-in any Devices via our Site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 5. Every time you wish to trade in Devices, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms were most recently updated on [insert].

1. Information about us

1.1 We offer the Site as part of the Samsung Trade Up (HK) programme (the “Programme”).
1.2 Whilst the Programme includes the trade in of Samsung Devices, the trade-in, reuse and recycling service of the Programme is provided by us as an independent third party. SAMSUNG ELECTRONICS H.K. CO. LTD. and its affiliates and subsidiaries (collectively “Samsung”) are not party to the Contract between you and us and you shall have no right of action against Samsung for any breach of a Contract.
1.3 Samsung hereby disclaims and excludes any and all warranties of any kind, express or implied. By using the Site and participating in the Programme, you hereby release Samsung and its respective directors, employees and agents from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown, arising out of, or relating to, your use of the Site and our services, including, without limitation, incomplete or completed transactions and any claims or disputes between you and us.

2. Our Site

2.1 We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions and we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.
2.2 Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
2.3 You are responsible for making all arrangements necessary for you to have access to our Site.
2.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We will not be responsible or liable in any way in the event you suffer any loss or damage following any unauthorized use or misuse of your password.
2.5 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
2.6 The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
2.7 We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our Site. You should use your own virus protection software.
2.8 When using our Site, you agree that you will use our Site only for lawful purposes.
2.9 Specifically, you may not use our Site:

(a) in any way that breaches any applicable local, national or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) to send, knowingly receive, upload, download, use or re-use any material which is defamatory, obscene, offensive, threatening, abusive, vulgar, hateful or inflammatory, discriminatory or which infringes the intellectual property rights of any third party;
(d) to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); and/or
(e) to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

2.10 You also agree not to:

(a) reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms;
(b) use systematic, repetitive or any other methods which are designed to obtain a large number of quotes or other pricing and related information from our Site; and/or
(c) attack (through denial of service, distributed denial of service or otherwise) or access without authority, interfere with, damage or disrupt:

(i) any part of our Site;;
(ii) any equipment or network on which our Site is stored;
(iii) any software used in the provision of our Site; or
(iv) any equipment or network or software owned or used by any third party.

2.11 A breach of clause 2.10(c) may result in you committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
2.12 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement by us of or any affiliation between us and that third party or the Devices or services that they offer. You acknowledge and agree that we are not responsible or liable (including for any loss or damage you suffer or incur as a consequence of your reliance on or purchase of) the content, advertising, Devices, services, or other materials on or available from such sites. 3. How we use your personal information

3.1 We only use your personal information in accordance with our Privacy Policy. By using this Site, you consent to such use of your personal information and warrant that all such information provided by you is accurate. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
3.2 It is your responsibility to:

(a) Remove your sim card (the “SIM”) and memory card before we collect your Device from you. The SIM and memory card can contain private information, and may enable unauthorized use of your network access. If you fail to remove the SIM and memory card, subject to clause 13.2, you agree to release us from all claims, losses or damages with respect to the use of the SIM and memory card arising before, or after receipt by us of your Device. Any SIMs and memory cards received by us are non-returnable;
(b) Remove any personal file and data, whether in the form of personal details, SMS, photos, games, songs or other data, (the “Data”) from the Device; and
(c) Switch off the activation lock or equivalent feature on your Device.

3.3 By sending your Device to us, you agree to release us from all claims, losses or damages with respect to the SIM, and memory card, Data or Device. Subject to clause 13.2, we accept no responsibility in relation to the security, protection, confidentiality or use of such Data, the SIM or memory card.
3.4 It will not be possible for you to obtain any Data or other content from the Device, whether stored on the Device, SIM or memory card, once it has been sent in to us.
3.5 You agree that you have the sole responsibility to keep a separate backup copy of any Data before sending your Device to us; and that you have taken all reasonable steps to eliminate and delete Data that is deemed personal or confidential. Data recovery is not a part of the trade-in, reuse and recycling service and subject to clause 13.2, we and Samsung accept no responsibility or liability for any lost Data.

4. Consumer representations and warranties

4.1 By placing an order through our Site, you warrant that:

(a) you are accessing our Site from Hong Kong;
(b) you are legally capable of entering into a binding contract;
(c) you are at least 18 years of age or if you are under 18 years of age, you have obtained your parent’s or guardian’s consent to trade in your Device;
(e) you are not a business or acting in the course of a business; and
(f) you or your parent or guardian (as the case may be) release us of any liabilities or claims that may arise if you send the Device to us in breach of this warranty.

4.2 Your statutory rights as a consumer are not affected by this Contract.

5. Our right to vary these Terms

5.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
5.2 Every time you trade in Devices via this Site, the Terms in force at the time of your trade in will apply to the Contract between you and us.
5.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

(a) changes in relevant laws and regulatory requirements; and/or
(b) a change in our business practice.

5.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel in respect of all of the affected Devices. If you opt to cancel, you will have to return any monies (or other consideration) you have already received.

6. Collection

6.1 We can only arrange for collection of Devices from within Hong Kong.

7. Valuing your Device

7.1 You are required to download and use the Samsung Trade Up (HK) application developed and licensed by Yougetitback Limited (trading as Inhance Technology) (“Application”) from Google’s Play Store or Apple’s App Store. The Application will assess the overall condition of your Device and generate an indicative service decision and as estimate for the monetary value of your Device. You warrant that you will accurately describe the condition of your Devices so that we are able to accurately provide an initial quotation for your Device based on the estimate for the monetary value of your Device generated by the Application (the “Original Quotation”), subject to clauses 8 and 9 below. The Original Quotation will be valid for a period of 14 days from the date it is issued to you (“Initial Period”). In the event the Original Quotation expires before we receive your Device, you may contact us by emailing to HK.SamsungTradeUp@brightstar.com@brightstar.com to extend the validity of the Original Quotation within the Initial Period by a further period of 7 days from the end of the Initial Period (“Quote Validity Period”).
7.2 We accept accessories such as chargers and headsets but these do not increase the value of your Device.
7.3 You must ensure that we are in receipt of the Devices within the Initial Period or Quote Validity Period as appropriate. If we are not in receipt of a Device with the Initial Period or Quote Validity Period as appropriate, the Original Quotation will expire.
7.4 Upon receipt of your Device, we will carry out an Inspection (as defined in clause 9.1). If we find any incorrect or inaccurate Device descriptions during the Inspection, we reserve the right to re-evaluating our Original Quotation and provide you with a Revised Quotation (as defined in clause 9.4), subject to clauses 8 and 9 below.

8. Lost, Stolen and Fake Devices

8.1 For the purposes of these Terms “Fake” Devices are counterfeit Devices which are manufactured to resemble Devices made by another company in breach of the intellectual property rights of the genuine manufacturer.
8.2 In the case we are notified or suspect that the Device is either lost or stolen, we may request further proof of ownership of the Device. Additional proof of ownership may include, but is not limited to, receipts, tax invoices or carrier receipts. In the event that there is insufficient proof of ownership, the Device may be returned to you, or to the relevant authorities.
8.3 We may work with a number of agencies and service providers to enable us to check the IMEI of all Devices that are sent to us to confirm that they are not stolen. We may do this prior to confirming purchase. However, in the event that we become aware of any issues at any time, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we make such a request.
8.4 We will make no payments to customers for Devices received which are either lost, stolen or Fake.
8.5 We reserve the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to perpetrate a fraud. We reserve the right to reclaim any money paid to you if it is discovered within three months of the trade in of that Device that the Device has either been reported as lost or stolen, or the Device is discovered to be a Fake.

9. Inspection and Revised Quotation

9.1 Once your Devices have been received by us, we will inspect the Device to check to see if it complies with the description that you provided to us originally (the “Inspection”).
9.2 The Inspection will focus on, amongst other things, the model and condition of the Device, the country of origin of the Device as well as the total number of Devices received by us. If the model, condition and/or origin are different to your original description, the Original Quotation will be adjusted in accordance with clause 9.4 below. Should our Inspection reveal that you have sent us a different model than the one that we provided an Original Quotation for, we will offer an amount for the different model based on the price displayed on the Site on the day that we are in receipt of the different model (subject to the condition of the Device).
9.3 We will have sole discretion in determining the appropriate condition, the model, the country of origin and price of the Device.
9.4 We will contact you via email or text to confirm the amount we will offer for such Device as adjusted, if necessary, by these Terms (the “Revised Quotation”). You will have 14 days from the date that we have sent the email or text in which to accept the Revised Quotation provided that we cannot be held responsible for the non-delivery of emails because of spam email or junk filters. If you:

(a) choose to decline the Revised Quotation within the 14 day period which has been provided because the condition of the Device is different to your original description, you may ask us to return the Device to you at no additional cost to you;
(b) choose to decline the Revised Quotation within the 14 day period which has been provided because the country of origin of the Device is different to your original description or for any other reason, you may ask us to return the Device to you at your cost. We will provide the applicable cost to you upon request and which must be paid before we return the Device to you; or
(c) do not reply within 14 days of us sending the email or text, we will pay you the Revised Quotation.

Please allow for up to 10 working days to receive your returned Device. If for any reason we cannot send you back your original Device then we will be obliged to make payment for the Original Quotation (except to the extend such failure to send back the original Device to you has resulted from any act or omission of you).

9.5 Under no circumstances can Devices be returned by us to you after the expiry of the 14 day period detailed in clause 9.4.
9.6 Additional accessories that have been sent in with your Device which have not been requested by us cannot be returned to you.

10. How the Contract is formed between you and us

10.1 Nothing on this Site constitutes an offer by us to sell or purchase any goods or services.
10.2 Sending Devices to us shall constitute an offer by you to sell such Devices to us in return for the Original Quotation (“Your Offer”). However, please note that this does not mean that Your Offer has been accepted. Therefore we may, in our sole discretion, refuse to accept Your Offer for any reason. Our acceptance of your Offer will take place as described in clause 10.3. We may also, in our sole discretion, cancel any trade-in order you place on the Site in which case the Devices relating to the order will not be collected by us.
10.3 No Contract will be formed until either:

(a) we accept Your Offer, by paying to you a sum equal to the Original Quotation; or
(b) you have accepted our Revised Quotation and we make a payment to you of a sum equal to the Revised Quotation,

within the time frame set out in and in accordance with this Contract.
11. Pricing and Payments

11.1 We initiate payments to you through bank transfer within 3 working days after receipt subject to your device having passed the Inspection.
11.2 Prices offered on our Site are subject to change at any time without notice.。

12. Title and Risk in Devices

12.1 Title in the Device(s) shall pass to us on completion of the payment to you for such Device(s) at which point you disclaim any further right, title or interest in and to the Device or any items contained therein.
12.2 You must own all rights in any Device(s) that you send to us. By placing your trade-in order you declare that you are the true and rightful owner of, and have good title to, the enclosed Device(s) and as such, you confirm that you are legally authorized to sell or dispose of the Device(s) at your own discretion.
12.3 Subject to clause 12.4, risk in the Device(s) shall pass to us once the Device is received by us via the courier service that we use to collect the Device from you.
12.4 Whilst the Devices are in transit from you to us the following shall apply:

(a) for each Device that we collect from you, you shall ensure that you sign the collection document provided by the courier service personnel acknowledging the collection of the Device; and
(b)our total liability to you in respect of all losses arising in connection with the loss or damage to a Device or Devices whilst in transit, shall in no circumstances exceed the value of the Original Quotation; and

13. Our liability

13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
13.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot be excluded by law.

13.3 Subject to clause 13.1, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. Indemnity

14.1 The trade-in, reuse and recycling service is provided for lawful purposes only, and you agree to indemnify us from and against any claims brought against us arising from performing our obligations under a Contract or for any breach of these Terms by you.

15. Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as such phrase is defined in clause 15.2).
15.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return any monies you have already received and we will return any Devices relating to such monies.

16. Communications between us

16.1 When we refer, in these Terms, to "in writing", this will include e-mail.
16.2 You may contact our customer service team at +852 2980 8049 or by e-mailing us at HK.SamsungTradeUp@brightstar.com. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
16.3 The provisions of this clause 16 shall not apply to the service of any proceedings or other documents in any legal action.

17. Intellectual property rights

17.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
17.2 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
17.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
17.4 Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
17.5 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
17.6 If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

18. Other important terms

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 These Terms are governed by the laws of Hong Kong. This means a Contract for the trade in of Devices through our Site and any dispute or claim arising out of or in connection with it will be governed by the laws of Hong Kong.
18.7 We and you both irrevocably agree that the courts of Hong Kong and courts of appeal from them shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).