Getting started with your Galaxy Fold 5G

The Galaxy Fold 5G is Samsung's first foldable phone, offering you the ultimate smartphone and tablet experience, folded into one. While it's closed, you can easily use the cover screen with one hand. When opened, it expands to a tablet-sized screen with an outstanding display, powered by Dynamic AMOLED technology. Start browsing on the cover screen and then immediately continue after unfolding your phone, the Galaxy Fold 5G can change to the screen you need, the moment you need it.

Getting started with your Galaxy Fold 5G

Built to enhance and boost your smartphone experience, the Galaxy Fold 5G allows you to open up to three apps simultaneously, so you can surf, text, work, watch and share without missing a beat. Adapting to the way that you use your phone, the Galaxy Fold 5G provides consistent performance throughout the day. It even learns your habits, preloading your most used apps so that they launch instantly, the second you need them.

 

The Galaxy Fold 5G has the most versatile camera system of any Samsung smartphone. No matter which way you hold, or fold the device, a camera is always ready to capture the scene, making sure you never miss a moment. It's a device unlike any before it, changing the face of the smartphone forever. The future unfolds with the Galaxy Fold 5G.

Getting started

UnboxingClick to Expand

In the box for your Galaxy Fold 5G you'll find:

 

  • Samsung Galaxy Fold 5G
  • Samsung Galaxy Buds
  • Aramid Fibre Cover
  • USB-C Cable
  • Charging Plug
  • USB Connector
  • SIM Ejection Pin
  • Quick Start Guide

Please note: the Galaxy Fold 5G comes pre-installed with a protective layer on the inner screen. After removing the plastic wrapping, do not try to remove another layer or attach any screen protectors or you risk damaging your device

Attaching the coverClick to Expand
1 Clean the surface of your device and the cover to remove any dirt and debris
2 Remove the tape from the inside of the front cover
Remove the tape from the front cover
3 Attach the cover to the front of the device, starting from the edge and lowering towards the hinge
Attach the cover to the front of the device, starting at the edge
4 Remove the tape from the inside of the back cover
Remove the tape from the back cover
5 Attach the cover to the back of the device, starting at the edge and lowering towards the hinge
Attach the cover to the back of the device starting from the edge
Care instructionsClick to Expand

The Galaxy Fold 5G revolutionises the smartphone with the innovative Infinity Flex Display. Built with multiple, tissue-thin layers, the Galaxy Fold 5G has a screen like no other and should be treated with care to maintain its slender and elegant display.

 

  • avoid excessive pressure and contact with sharp objects when using the screen

 

  • when folding the device, make sure that there are no objects such as cards, coins or keys between the screens

 

  • the Galaxy Fold 5G is not water and dust resistant. Do not allow any liquids or foreign objects to enter the device

 

  • do not attach any adhesives such as screen protectors onto your device. The Galaxy Fold 5G has a protective layer pre-installed that ensures strength and flexibility

 

  • the Galaxy Fold 5G contains magnets. Keep the device a safe distance from any object that is affected by magnets such as credit cards and medical devices
Switch from iOSClick to Expand
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Transferring your important information from your old device can be a pain. Fortunately, the Smart Switch app makes setting up your Galaxy Fold 5G an easy and trouble free process. Just choose the data that you wish to transfer, sit back and let Smart Switch do the rest.

 

Smart Switch can move your data in a variety of ways, follow the steps below to move your data over Wi-Fi or find out more about using Smart Switch.

Please note: you should turn off two-step verification on your Apple ID and disable iMessage before transferring your data

1 Swipe up on the Galaxy Fold 5G to access your apps
Swipe up
2 Tap the Settings app
Tap the Settings app
3 Tap Accounts and backup
Tap Accounts and backup
4 Tap Smart Switch
Tap Smart Switch
5 Read and Agree to the terms of service
Tap Agree
6 Tap Allow to give Smart Switch permission to access your device
Tap Allow
7 Tap Receive data
Tap Recieve
8 Tap Wireless
Tap Wireless
9 Tap iPhone/iPad
Tap iPhone/iPad
10 Enter your iCloud username and password
Enter your iCloud login details
11 Tap Sign in
Tap Sign-in
12 Select the files that you wish to copy from your old device
13 Tap Import

Your data will now be transferred to your new Galaxy Fold 5G. Depending on how much data is being copied, it may take a little while.

Switch from AndroidClick to Expand
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The Smart Switch app makes moving your photos, files and improtant data a painless and trouble-free experience. Depending on your device, Smart Switch can transfer all your data, including your device settings, so that you can pick up your new Galaxy Fold 5G and carry on right where you left off.

 

Smart Switch can move your data in a variety of ways, follow the steps below to move your data over Wi-Fi or find out more about using Smart Switch.

1 Download, install and open the Smart Switch app on your old device

Please note: if you are transferring from a Samsung smartphone, Smart Switch may already be installed on your device

2 Read and Agree to the terms of service
Read and agree to the terms and conditions
3 Tap Allow to give Smart Switch permission to access your device
Tap Allow
4 Tap Let's go
Tap Let's go
5 If you're using a Samsung smartphone tap Send data. If not, skip to the next step
6 Tap Wireless
Tap Wireless
7 Swipe up on your Galaxy Fold 5G to access your apps
Swipe up on your Galaxy Fold
8 Tap the Settings app
Tap the Settings app
9 Tap Accounts and backup
Tap Accounts and backup
10 Tap Smart Switch
Tap Smart Switch
11 Tap Receive data
Tap Recieve data
12 Tap Wireless
Tap Wireless
13 Tap Galaxy/Android
Tap Galaxy/Android
14 You will be prompted to connect on your old device. Tap Accept

Please note: if your device has trouble connecting, you will be shown a four digit code on your old device. Enter this code on your new Galaxy Fold 5G to establish a connection

Tap Accept on your old device
15 Select the information you want to transfer on your old device
Select what you want to transfer
16 Tap Send on your old device
Tap Send on your old device

Your data will now be transferred to your new Galaxy Fold 5G. It may take a little time, depending on how much data you're transferring.

Registering for Samsung Care+Click to Expand

As a Galaxy Fold 5G customer, you benefit from our specialised customer care services, designed to offer the best possible experience to our valued customers.

 

Register your Galaxy Fold 5G at www.samsungcareplus.com within 30 days of purchase to receive 1 year of protection with Samsung Care+.

 

Using your Galaxy Buds for the first time

The Galaxy Buds are the perfect companion for your Galaxy Fold 5G. These truly wireless earbuds allow you to listen to music and answer calls no matter where you are or what you're doing. With sound delivered by AKG and a soft yet strong design, the Galaxy Buds shape perfectly to the form of your ear to give a crisp, clear and detailed sound.

Changing the ear tipsClick to Expand
1 Select the ear tip that is the best fit for your ear
2 Cover the raised edge at the bottom of the earbud with the ear tip. Gently push the ear tip onto the earbud
Attach the ear tip

Please note: don't pull at the ear tips excessively when they are being attached or detached as they may tear

3 Repeat for the other earbud
Changing the wing tipsClick to Expand

1 Select the wing tip that is the best fit for your ear
2 Match the hole on the wing tip with the fixation hook on the earbud. Gently push the wing tip into the grooves on the earbud
Changing the wing tips

Please note: don't pull at the ear wings excessively when they are being attached or detached as they may tear

3 Repeat for the other earbud
Pair with your Galaxy Fold 5GClick to Expand
1 Place the earbuds into their corresponding slots in the charging case
Place the earbuds into their corresponding slots in the charging case
2 Close the charging case
3 Open the charging case

The earbuds will automatically enter pairing mode and a pop-up window will appear on your device.

4 Tap Connect on the pop-up window
Tap connect on your device
5 Follow the on-screen instructions to finish connecting

Once your Galaxy Buds have been connected, they will automatically connect to your device everytime you open the charging case while the earbuds are inside.

 

Find out more about pairing and setting up your Galaxy Buds.

For more help...

Our trained experts are available 24/7 to help you get the most out of your Galaxy Fold 5G. 

Phone number: 03307267467

Hours of operation: 24 hours a day, 7 days a week

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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