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Repair booking Steps & Summary

Product category

Select your product

Select your product below and use our simple troubleshooting guide to diagnose the problem. If a repair is needed, we'll take you through the booking steps.

A mobile, tablet and galaxy watch icon

Mobile Devices

A washing machine and refridgerator icon

Home Appliances

A television, sound bar icon

TV and Audio Visual

A galaxy book and a monitor icon

Computing

Troubleshooter

Step 2. Troubleshoot the issue you’re experiencing

Start again

Is your device covered with Samsung Care+?

Yes

I’d like to claim my repair with Care+

No

I don’t have Care+, continue to book a repair

Step 3: Speak to an Expert

Quick question before we continue...

Where did you purchase your product from?

Confirm back

Step 3: Speak to an Expert

Our Experts are here to help

Troubleshooter reference code: {-referenceCode-}

Please follow the below steps to speak directly to an agent.

  1. Start chat
  2. Click Help me with my order
  3. Click chat with an agent
  4. Paste your troubleshooter reference code
  5. Speak to a Samsung Expert to resolve your issue
back start chat
  1. Start chat
  2. Click Technical Product Support then select your Product Queries
  3. Select Technical Product Support
  4. Select Product Queries
  5. Select your Product Category
  6. Click None of the above. Let me type what I need help with
  7. Type 'agent'
  8. Select Yes, I want to connect to a Samsung Support Expert to start chatting with a Samsung Expert to help resolve your issue
  9. Paste your troubleshooter reference code
  10. Speak to a Samsung Expert to resolve your issue
back start chat

Great, looks like the issue you were experiencing is now resolved!

We are here to help if you need any further support.

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Call us Call us

Please call us

We can still help you
Mon – Fri | 8am to 8pm
Sat – Sun | 9am to 6pm

0818 717 100
Samsung Support: Doorstep repair Samsung Support: Doorstep repair
Samsung Support: Pick up repair Samsung Support: Pick up repair
Samsung Support: In-store repair Samsung Support: In-store repair
TBD - Samsung Support: In-home repair TBD - Samsung Support: In-home repair

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Instore Repair, Continue repair and Back buttons, Repair steps & Sign in Banner

 

Our repair booking service is currently offline for essential maintenance. We recommend chatting to a Samsung Expert to arrange a repair. To arrange a repair, please follow the below steps:

  • Click here to open a Live Chat window
  • Select Technical Product Support
  • Select Product Queries
  • Select your Product Category
  • Click None of the above. Let me type what I need help with
  • Type your troubleshooting reference code as follows:


If you experience any issues connecting to a Samsung Expert, or if all of our experts are busy, please try again later. Make sure you keep a copy of your reference number above to help when booking a repair.


Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

Please enter your postcode to find your nearest In-store Repair location

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Repair Booking

Our repair booking service is currently offline for essential maintenance. We recommend chatting to a Samsung Expert to arrange a repair. To arrange a repair, please follow the below steps:

  • Click here to open a Live Chat window
  • Select Technical Product Support
  • Select Product Queries
  • Select your Product Category
  • Click None of the above. Let me type what I need help with
  • Type your troubleshooting reference code as follows:


If you experience any issues connecting to a Samsung Expert, or if all of our experts are busy, please try again later. Make sure you keep a copy of your reference number above to help when booking a repair.


Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.

Enter your product details

*Required
We will use your personal data in accordance with our Privacy Policy

Tell us about the issue

*Required

Yes

No

Max 800 Characters
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We will use your personal data in accordance with our Privacy Policy

Choose a collection date

Our courier partner, will collect your device on your chosen date and provide an approximate time for collection on that day.

Please ensure you allow sufficient time when selecting your collection date, to prepare your device for collection. For example backing up your data, phone lock removal, removal of SD and SIM Cards and locating your proof of purchase.

Need help preparing your device for repair?

Watch video
Getting your device ready

We will use your personal data in accordance with our Privacy Policy

Choose a preferred appointment date and time

Our Authorised Service Partner will get in touch with you within 2 working days to confirm the date and time of your appointment.

10 Nov 2018
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11 Nov 2018
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12 Nov 2018
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13 Nov 2018
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14 Nov 2018
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15 Nov 2018
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16 Nov 2018
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We will use your personal data in accordance with our Privacy Policy

Your contact details

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I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:
We will use your personal data in accordance with our Privacy Policy

Support FAQ & Footer

Chat with us day or night

Chat with us day or night

Whether it’s a midnight mishap or a daytime dilemma, our Samsung Experts are on hand to provide technical product support 24 hours a day.

Learn more