I'm trying to connect my phone/tablet to my TV but it says 'no device found'

In order for your phone or tablet to show on your TV, all devices need to be:

  • capable of screen mirroring
  • compatible
  • connected to the same Wi-Fi network
  • be visible (i.e have the screen mirroring function turned on)
I'm trying to connect my phone/tablet to my TV but it says 'no device found'

The below article covers common reasons for 'No devices found' to be shown when trying to connect to your TV.

 

You can view instructions showing you how to connect to your TV here.

 

The most common reasons are that your devices aren't compatible, that screen mirroring isn't turned on (i.e. the device isn't 'visible') or that both devices aren't connected to the same Wi-Fi network. 

Troubleshooting

1 Is your TV capable of screen mirroring via a wireless connection?

Older TVs will not have a screen mirroring feature and may not be capable of detecting smart devices. Samsung TVs older than the 2013 F range (i.e. E range or earlier) do not support screen mirroring. You can check the age of your Samsung TV here.

If your TV is older and doesn't support screen mirroring, you can still connect your device using an HDMI cable.

2 Is screen mirroring enabled on your TV?

Even when your TV has a screen mirroring feature and capable of connecting, most TVs will need you to turn on the function in order to connect.

The screen mirroring feature on your Samsung TV  can be found either
1. By pressing the Source button on your remote and selecting Screen mirroring (view illustrated steps here) OR
2. By pressing Menu->Network->Screen Mirroring

If you are trying to connect your Samsung device to a non-Samsung TV, you will need to check with that manufacturer whether the TV supports screen mirroring.

3 Are your devices on the same Wi-Fi network and is your TV connected to that network?

Your TV will need to be connected to the same Wi-Fi network as your tablet or phone.

You can connect your TV to your wireless network by following the below steps:
1. Press the Menu button
2. Network
3. Network Type
4. Wireless
Note: if your TV connection is wired, you may need to purchase a wireless adaptor and plug this into the USB port on your TV.
5. Network Setup
6. Select a Network
7.Select your network from the list
8. Enter the password

4 Is your phone or tablet compatible with the TV?

Samsung phones, tablets, and smart TVs are capable of picking up connections from other devices but not all devices are compatible with Samsung.

If both your Samsung device and the other device are smart devices and internet-enabled, you may be able to use a third-party app to connect the two.

Alternatively, you may be able to connect via an HDMI cable to connect HDMI enabled TVs and monitors.

You may also be able to use a streaming device like an Amazon Firestick or Google Chromecast which can act as a go-between between two different devices.

5 Do you have the Smart View app?

The Samsung Smart View app allows you to extend your mobile contents onto your TV. The app is designed to unify your experience across devices and launch content from your phone without interrupting your viewing experience on your TV. Find out more about the Smart View app.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week.

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am to 5:30pm

Email

We'll respond within 24 hours of your request.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us